Medical Office Assistant/Clerk - GSS - (215491)

Island Health; Victoria; On-site; CAD 40,000 - 50,000; Full time

Job summary

Island Health is seeking a dedicated Medical Office Assistant/Clerk to support patient care and administrative operations. The role involves clerical functions, managing client interactions, and assisting healthcare providers to ensure smooth service delivery. Required qualifications include completion of a Medical Office Assistant course and relevant experience. Strong communication, organization, and typing skills are essential for this position, which plays a vital role in maintaining high standards of care.

Qualifications

• Grade 12 education plus completion of a Medical Office Assistant course.
• Two years' related experience in a healthcare setting required or equivalent.
• Experience with geriatrics or cognitive impairments is an asset.

Responsibilities

• Perform clerical duties including scheduling and data entry.
• Assist primary care providers with client visits and care.
• Answer inquiries related to programs and services.

Skills

Communication

Organization

Typing

Medical terminology

Tact and diplomacy

Education

Grade 12

Medical Office Assistant course

Job description

In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or designate, and working as part of an integrated administrative team, the Medical Office Assistant/Clerk - GSS performs a variety of clerical and medical office assistant duties including, word processing, scheduling, provider billing, data entry, composing and signing correspondence. Answers general inquiries related to programs and services from clients, physicians, staff and the public. Assists primary care providers with the smooth operation and flow for client visits and care. QUALIFICATIONS: Education, Training And Experience

Grade 12 and graduation from a Medical Office Assistant course, plus two years' recent related experience in a health care setting, or an equivalent combination of education, training, and experience.

Experience working with geriatrics or individuals with cognitive impairment an asset.

Skills And Abilities

• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others within an integrated administrative team.
• Ability to operate related equipment.
• Ability to type at 60 wpm.
• Ability to organize and prioritize multiple tasks.
• Knowledge of medical terminology.
• Ability to establish and maintain rapport with clients.
• Business writing skills
• Ability to follow detailed instruction.
• Ability to use a high degree of tact and diplomacy in working with others.
• Proficiency in computer word processing, spreadsheet applications and specialized clinical information systems.

https://jd.viha.ca/JD5779.pdf