Medical Office Assistant/Clerk - GSS

Vancouver Island Health Authority; Victoria; On-site; Full time

Job summary

Join a dedicated team at a leading health authority as a Medical Office Assistant/Clerk. This role is essential in ensuring patient and staff safety while providing administrative support in a dynamic healthcare environment. You will be responsible for a variety of clerical tasks including scheduling appointments, managing correspondence, and assisting healthcare providers to enhance the flow of patient care. If you are an organized, detail-oriented individual with strong communication skills and a passion for helping others, this position offers a fulfilling opportunity to make a positive impact on the community.

Qualifications

• Grade 12 and Medical Office Assistant course completion required.
• Two years' recent related experience in a health care setting.

Responsibilities

• Perform clerical and medical office assistant duties.
• Assist with scheduling, provider billing, and data entry.

Skills

Effective Communication

Typing (60 wpm)

Organizational Skills

Knowledge of Medical Terminology

Business Writing Skills

Ability to Work Independently

Ability to Use Tact and Diplomacy

Education

Grade 12

Medical Office Assistant Course

Tools

Word Processing Software

Spreadsheet Applications

Clinical Information Systems

Job description

Medical Office Assistant/Clerk - GSS - (210367)

Royal Jubilee Hospital - Victoria, BC V8R 1J8 CA (Primary)

Work Area (FBA Only): Multi-Site

Travel Requirement: No

Shift Start Time/End Time: 0830-1630

Days Off: TBD

Vacancy Type: Regular FT

Salary Range (Hourly Rate): $25.54 - $27.22

Paid FTE: 1.00

Worked BI-WEEKLY HOURS: 75.00

Planned Start Date: Mar. 10 2025

Approximate End Date (For Temporary Assignments ONLY): Pending Return of Incumbent

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check): Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone. The requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or designate, and working as part of an integrated administrative team, the Medical Office Assistant/Clerk - GSS performs a variety of clerical and medical office assistant duties including:

1. Word processing
2. Scheduling
3. Provider billing
4. Data entry
5. Composing and signing correspondence

Answers general inquiries related to programs and services from clients, physicians, staff, and the public. Assists primary care providers with the smooth operation and flow for client visits and care.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 and graduation from a Medical Office Assistant course, plus two years' recent related experience in a health care setting, or an equivalent combination of education, training, and experience. Experience working with geriatrics or individuals with cognitive impairment is an asset.

Skills And Abilities

• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others within an integrated administrative team.
• Ability to operate related equipment.
• Ability to type at 60 wpm.
• Ability to organize and prioritize multiple tasks.
• Knowledge of medical terminology.
• Ability to establish and maintain rapport with clients.
• Business writing skills.
• Ability to follow detailed instruction.
• Ability to use a high degree of tact and diplomacy in working with others.
• Proficiency in computer word processing, spreadsheet applications, and specialized clinical information systems.

Exceptional administrative skills required. Ability to independently create correspondences and documents. Ability to manage sensitive subject matter.