Medical Office Assistant - Casual

Medicentres Canada Inc.; Lethbridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Medical Office Assistant to join their compassionate team. In this dynamic role, you will be at the forefront of patient care, ensuring a welcoming environment while supporting physicians and medical staff. Your responsibilities will include greeting patients, managing inquiries, and maintaining medical records. This position offers a unique opportunity to make a meaningful impact in the lives of patients while working in a collaborative and fast-paced setting. If you are passionate about healthcare and customer service, this could be the perfect opportunity for you to thrive.

Qualifications

• High school diploma required; Medical Office Assistant qualification is an asset.
• Customer service experience is essential for this role.

Responsibilities

• Providing exceptional customer service and support to patients and physicians.
• Scheduling appointments and managing patient inquiries effectively.

Skills

Customer Service

Verbal Communication

Written Communication

Problem Solving

Medical Terminology

Education

High School Diploma

Medical Office Assistant Qualification

Tools

Med Access

Electronic Medical Records

Job description

Position Title: Medical Office Assistant
Job Type: Casual - Includes days, evenings, and weekends
Job Location: Lethbridge Haig West
Reports to: Clinic Manager
Date Last Updated: April 2025

Medicentres is a Canadian network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE:

Reporting to the Clinic Manager, the Medical Office Assistant is responsible for providing exceptional customer service to our patients, as well as providing support to physicians and medical staff.

PRINCIPAL RESPONSIBILITIES:

1. Answering phones, greeting, and registering patients
2. Responding to patient enquiries in person and by phone
3. Initiating forms and collecting payment for services not covered by insurance
4. Escorting patients to exam or treatment rooms and preparing patients for physician
5. Cleaning and preparing exam and treatment rooms between patient visits
6. Performing diagnostic testing as ordered by the physician including urinalysis
7. Performing blood pressure readings (using automated BP monitor), temperature readings, height and weight measurements as ordered by the physician
8. Scheduling and notifying patients of appointments
9. Scanning patient documents into electronic medical records as required
10. Completing daily, monthly and weekly chore lists as required
11. Performing other duties as assigned

KNOWLEDGE, SKILLS AND EXPERIENCE:

1. High school diploma or equivalent
2. Medical Office Assistant Qualification is an asset
3. Recent customer service experience
4. Experience with Med Access or Electronic Medical Records
5. Excellent verbal and written communication skills
6. Problem solving skills
7. Proficiency in medical terminology is an asset
8. Must be able to handle confidential information in compliance with the Health Information Act

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com.