Medical Office Assistant, Behavioral Health - Cottonwood, AZ

Northern Arizona Healthcare; Pembroke; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization is looking for a Department Office Assistant to oversee office duties across various hospital departments in Ontario. This non-direct patient care role will involve administrative tasks, customer service, and compliance with healthcare standards, requiring a high school diploma and extensive office experience.

Qualifications

• Minimum two years of administrative support experience required.
• Experience in customer service or retail also necessary.
• Familiarity with office software is crucial.

Responsibilities

• Manage office-related tasks, including data entry and billing.
• Coordinate meetings and maintain office supplies.
• Ensure compliance with company policies and safety regulations.

Skills

Customer Service

Communication

Data Entry

Problem-solving

Education

High School Diploma or GED

Associates or Bachelor's Degree

Tools

Kronos

Lawson

Midas

Business Objects

Job description

Overview

The Department Office Assistant is responsible for overseeing all hospital department office-related duties and will act as a resource for a hospital-based department, in a non-direct patient care role. This position is responsible for data entry, reconciling billing and coding and discrepancies, preparing meeting minutes and reports, maintenance of standard boards, department communications and external and internal contacts, and supporting daily staffing/assignments. This position occurs in the following departments - Laboratory, Pathology, Quality, Central Business Office, Shift Management Staffing, Med Surg 3 West, Med ICU, Labor Deliver and Post-Partum, Kendrick Ortho Spine, Emergency Department. Pharmacy, Care Coordination, Taylor House, Anesthesia, Hospitalists, Yavapai and NAH Orthopedic Surgery Center, and similar hospital-based departments. In the departments of Behavioral Health (Psychiatric, Psychiatrist and Outpatient) this position is called Medical Office Assistant.This position will also act as an interdepartmental liaison between managers, leaders, staff, physicians, providers, and customers to ensure professional office related duties of the hospital department are performed, as well as service delivery and promotion of customer relations. This individual is able to function with minimal supervision and demonstrates appropriate decision-making skills within established guidelines and expectations of the job essential functions.

Responsibilities

Administrative* Maintains rapport with customers, managers, and employees; sets priorities to maintain work flow.* Coordinates and schedules meetings as requested for department staff.* Provides confidential administrative support to the department including relating pertinent information regarding any potential problems.* Maintains procedures for office duties, charging, time edits, material management, and quality manual.* Provides backup coverage for other support staff ensuring completion of assignments. Prioritizes and completes special projects as assigned.* Maintains continuity of work and operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.* Attends staff and other meetings as required or requested. Works with Management to develop and distribute agendas, takes notes, and minutes when necessary and distributes as requested.* Inventories and reorders all necessary departments equipment/supplies and maintains necessary inventory of floor stock items (varies by location).* Secures and distributes forms, office supplies and office equipment.Care Management Departments* Performs billing and coding, employee recognition support, maintaining department communication lists for both internal and external contacts, assist with onboarding new employees and support daily staffing/assignments.* Occasional travel to pick up bus passes and petty cash.* Prepare daily huddle minute distribution and maintenance of standards boards.Communication* Answers multi-line telephones, utilizes and troubleshoots photocopiers, utilizes various forms of office equipment, and operates computer ordering system (including utilization or audit of time edit function).* Prepares and distributes departmental communications to internal staff as directed. Develops and maintains distribution lists for various communications.* Sorts, opens, and distributes mail and communications to appropriate office staff.Compliance/Safety* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.* Maintains confidentiality of all department, patient, and employee matters.* Completes all company mandatory modules and required job specific training in the specified time frame.* Stays current and complies company policies that impact the employees area of responsibility.

Qualifications

EducationHigh School Diploma or GED- RequiredAssociates or Bachelor's Degree- PreferredCertification & LicensuresMedical Office Assistant in the Behavioral Health Departments - Fingerprint application number required upon date of hire and Fingerprint Clearance Card required within 90 days of date of hire.ExperienceMinimum two (2) years of directly related skills, knowledge and experience demonstrating administrative assistant, secretarial, clerical, clerk, typist, receptionist, medical office, office assistant, office, project organization, business office, or business coordination experience - RequiredMinimum two (2) years of customer service or customer relations or retail experience- RequiredPrevious experience with Kronos, Lawson, Halogen, Midas, and Business Objects- PreferredHealthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.