Medical Office Assistant

Intello Technologies Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare solutions provider in Canada is seeking a Medical Office Assistant for their team. This role involves delivering exceptional customer service to executive patients, handling administrative tasks, and ensuring efficient operations within the clinic. The ideal candidate will have a high school diploma and experience in customer service, with essential bilingual skills in English and French. This position offers a competitive salary and additional benefits.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Qualifications

• High school diploma completed.
• Minimum one year of customer service experience required.
• Spoken and written bilingualism (English and French) is essential.
• Basic knowledge of MS Office (Outlook, Excel, Word).
• Knowledge of medical terminology (an asset).
• Good stress and priority management skills.

Responsibilities

• Handling requests from assigned physicians.
• Sorting messages for doctors or nurses.
• Contacting external medical clinics to schedule follow-up appointments.
• Performing other related administrative tasks.

Skills

Bilingualism (English and French)

Customer service experience

Attention to detail

Politeness and courtesy

Reliability

Education

High school diploma

Tools

MS Office (Outlook, Excel, Word)

Job description

Overview

Location : 600 De Maisonneuve Boulevard West, Montreal H3A 3J2 (100% on-site)

Status : Permanent, full-time (37.5 hours / week)

Schedule : Monday to Friday, 7:30 AM to 5:00 PM (according to operational needs)

Be part of an innovative team using cutting-edge technology!

Join our team

The clinic team members are dynamic, passionate, and always ready to offer the best client experience. They truly enjoy interacting with patients.

Here’s the impact you’ll have and what we’ll achieve together

The Medical Office Assistant will be responsible for performing various administrative tasks, delivering exceptional customer service to high-profile executive patients, and working collaboratively with the team to meet department goals.

Responsibilities

• Handling requests from assigned physicians
• Sorting messages for doctors or nurses
• Contacting external medical clinics to schedule follow-up appointments for patients
• Occasionally following up on missing test results
• Performing other related administrative tasks

Qualifications

• High school diploma completed
• Minimum one year of customer service experience required
• Spoken and written bilingualism (English and French) is essential
• Basic knowledge of MS Office (Outlook, Excel, Word)
• Attention to detail and accuracy
• Knowledge of medical terminology (an asset)
• Politeness and courtesy
• Fast execution and discretion
• Respect for confidentiality
• Reliability and punctuality
• Good stress and priority management skills
• Ability to handle multiple tasks simultaneously
• Professional and well-groomed appearance
• Ability to act as a point of contact for our clients
• Responding to client questions and ensuring minimal wait times
• Ensuring client satisfaction
• Scheduling internal appointments for clients
• Performing any other related tasks
• Intermediate knowledge of English is required because you will regularly interact in English with external and internal parties or to use English applications or software as part of this position's main responsibilities given its provincial scope

Salary Range : $23-$34

Performance Bonus or Sales Incentive Plan : 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as :

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166

Physicians using TELUS Health electronic medical records

140 million+

Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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