Medical Office Assistant

Calgary Rural Primary Care Network; Strathmore; Hybrid; CAD 40,000 - 55,000; Part time

Job summary

A healthcare provider in Alberta is looking for a Medical Office Assistant to support clinic operations, manage patient communication, and assist healthcare professionals. The ideal candidate should have a high school diploma, relevant experience, and excellent organizational skills. This temporary position is based in Chestermere with required travel to Strathmore and High River clinics.

Qualifications

• 3-5 years’ experience in a clinical setting.
• Experience working within an inter-professional care team.
• Familiarity with EMR systems is preferred.

Responsibilities

• Optimize clinic workflow and manage patient scheduling.
• Assist healthcare professionals during patient visits.
• Create and maintain patient charts in the EMR.

Skills

Outstanding communication

Excellent organizational skills

Ability to manage conflict

Knowledge of MS Office

Basic medical terminology

Education

High school diploma

Office Administration education

Completed accredited MOA program

Tools

Electronic Medical Record (EMR)

Netcare

Job description

FTE: 0.5 – Temporary 1-year position

Location: Chestermere (primary location) with travel to Strathmore and High River clinics as needed.

START DATE: As soon as a suitable candidate is found.

Position Summary:

The MOA will work within an inter-professional team of health care professionals to ensure efficient and smooth clinic operations. The MOA provides administrative support and assists allied health professionals during patient visits, a The MOA is responsible for communications with patients and a variety of health care providers.

Key Responsibilities:

• Optimize clinic workflow by answering phones, booking and greeting patients, rooming patients, sending and receiving referrals, coordinating and updating screening, scheduling, and arranging patient follow up.
• Answer inquiries from patients regarding services within the CRPCN.
• Create and maintain patient charts in the Electronic Medical Record (EMR).
• Track office supply stock and follow appropriate order placement process.
• Manage provider EMR schedules.
• Maintain a defined panel of patients that includes looking at the patient status, and screening care needs to offer evidence-based care to patients.
• Assist in coordination of CRPCN classes and workshops.
• Conduct queries and pull reports from the EMR as requested.
• Serve as EMR expert.
• Adherence to all Privacy and Confidentiality legislation related to patient care.
• Coordinate with other team members to ensure seamless patient care.
• Perform basic clinical tasks such as taking vital signs, preparing, and labelling specimens, preparing rooms for procedures, and applying / removing 24-hour Arterial Blood Pressure machines.
• Autoclaving and sterilization of instruments.
• Ensure cleanliness and organization of waiting area, exam rooms, and overall clinic space.
• Participate in CRPCN evaluations and quality improvement projects as required.
• Assist in coordinating patient attachment, including responding to Alberta Find a doctor queries.
• Attend CRPCN and other meetings as required.
• Other duties as required.
  
  

Educational Requirements:

• High school diploma is required
• The ideal candidate will have Office Administration education, experience as a Medical Office Assistant (MOA) and completion of an accredited MOA program
• A combination of experience and skills in a health-care related setting will be considered in lieu of formal completion of an MOA program
  
  

Experience and Skills Required:

• Minimum 3-5 years’ experience, preferably in a clinical setting.
• Experience working within an inter-professional care team model.
• Experience working with an EMR and Netcare is preferred.
  
  

Core Competencies:

• Outstanding communication and interpersonal abilities.
• Excellent organizational skills, with attention to detail.
• Knowledge of MS Office, email, online calendars, and Teams.
• EMR and Netcare knowledge an asset.
• Ability to adapt and be flexible.
• Process and procedure driven.
• Strong understanding of basic medical terminology.
• Ability to manage conflict in a professional manner.
• Display professionalism and practice accountability.
• Knowledge of all Privacy and Confidentiality Legislation as related to patient information.
  
  

Working Conditions:

• Criminal record check required
• Occasional evening or weekend hours may be required
• Some travel required
• Valid driver’s license and access to a reliable vehicle.
  
  

Reporting Structure: Reports to Team Lead, Access and Attachment

About the Calgary Rural Primary Care Network (CRPCN):

The Calgary Rural PCN works together with communities, family doctors and other health team members to do whatever we can to help you be as healthy as possible. We are working together to change the delivery of health care in our communities from reactive to preventative by providing services to patients that fit their needs through supports we have in our member clinics, such as nurses, dietitians, and other health care professionals. We collaborate to provide the tools and education to empower patients to work on their everyday health needs.

Apply:

Please submit your resume and cover letter in confidence online.

Please note that only candidates who are selected for an interview will be contacted. We thank all other candidates for their interest.