Medical Office Assistant

Terra Nova Medical Clinics; Richmond; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization in Richmond is hiring Medical Office Assistants (MOA). The role involves delivering exceptional patient service, managing appointments, and supporting healthcare providers by maintaining medical records efficiently. Ideal candidates are organized, communicative, and ready to contribute positively to a collaborative team environment.

Benefits

Competitive salary based on experience

Mentorship from a dedicated training team

Opportunity for career growth in a larger organization

Qualifications

• Completion of Grade 12 required.
• MOA experience is an asset.
• Fluent in spoken and written English.

Responsibilities

• Deliver high-level customer service in person and over the phone.
• Schedule and confirm medical appointments.
• Maintain accurate electronic medical records.

Skills

Customer service

Organization

Communication

Multitasking

Interpersonal skills

Medical terminology

Education

Completion of Grade 12

Tools

Juno/Oscar

Microsoft Word

Microsoft Excel

Job description

Terra Nova Medical is a family practice organization that supports a team of 38 Physicians, 18 Nurse Practitioners, and 4 Allied Health Professionals across its network.

We are currently hiring 2 energetic Medical Office Assistants (MOA) at Terra Nova One Park. The ideal candidate for this role is a successful team player with experience multitasking in a dynamic, fast- paced work environment, and has open availability. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.

Responsibilities and Duties

• Deliver the highest level of customer service both in person and over the phone.
• Welcome, greet, assist, give direction to clients/patients.
• Schedule and confirm medical appointments, schedule clients for tests and follow-up appointments.
• Receive and make phone calls, send faxes, send emails, create referrals.
• Receive and communicate messages for medical staff and patients.
• Maintain accurate electronic medical records: update addresses, phone numbers, personal information.
• Assist health care providers in measuring height and weight for patients.
• Perform office-related duties, both clerical and administrative, to ensure services are provided efficiently and effectively.
• Demonstrate knowledge of medical terminology.
• Prepare and coordinate client consultations, laboratory, x-ray and other diagnostic tests ordered by health care providers.
• Coordinate submitting referrals to specialist offices and hospitals.
• Assist in assessing the quality of patient/client care.
• Follow organizational guidelines and protocols; participate in implementing organizational protocols.
• Comply with all privacy and confidentiality guidelines, including HIPAA regulations.
• Perform other duties that may be assigned as required.

Qualifications and Skills:

• Completion of Grade 12
• Strong organizational and interpersonal skills.
• Excellent communication skills and a customer service-oriented approach.
• Familiarity with medical terminology and healthcare environment is an asset but not required.
• Proficient in the use of computer programs and medical software.
• Able to multitask and handle pressure during busy periods.
• MOA experience is an asset.
• Familiarity with Juno/Oscar is an asset.
• Working knowledge of Microsoft Word and Excel.
• Minimum typing speed of 45 WPM with high accuracy.
• Fluent in spoken and written English

We offer :

• Competitive salary based on experience and job duties.
• An excellent opportunity to be mentored by a dedicated training team—ideal for individuals with no prior experience but a strong willingness to learn.
• The chance to be part of the expansion of an established medical clinic brand into a larger organization.

At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome new members to our team, regardless of their level of experience. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Terra Nova Medical Clinic is an equal opportunity employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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