Medical Office Assistant

Intello Technologies Inc.; Montreal; On-site; Full time

Job summary

Intello Technologies Inc. is seeking a Medical Office Assistant in Montreal to perform various administrative tasks and deliver exceptional customer service to executive patients. The role involves working closely with physicians, managing schedules, and ensuring patient satisfaction. Ideal candidates should hold a high school diploma, possess excellent bilingual communication skills, and have a customer service background.

Benefits

Flexible benefits plan

3 weeks of vacation

Generous matched pension

Career growth opportunities

Qualifications

• Minimum one year of customer service experience required.
• Knowledge of medical terminology is an asset.
• Intermediate knowledge of English is required.

Responsibilities

• Handle requests from assigned physicians.
• Schedule follow-up appointments for patients.
• Ensure client satisfaction and minimal wait times.

Skills

Bilingualism

Customer service

Attention to detail

Confidentiality

Multitasking

Education

High school diploma

Tools

MS Office

Job description

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Status : Permanent, full-time (37.5 hours / week)

Schedule : Monday to Friday, 8 : 30 a.m. to 4 : 30 p.m. (must be available between 7 : 30 a.m. and 5 : 00 p.m. based on operational needs)

Be part of an innovative team using cutting-edge technology!

Join our team!

The team members in the clinic are dynamic, passionate, and always ready to provide the best client experience. They genuinely enjoy interacting with patients.

Here’s the impact you’ll have and what we’ll accomplish together :

The medical office assistant will be responsible for performing various administrative tasks, delivering exceptional customer service to high-profile executive patients, and working as part of a team to achieve departmental goals.

Your responsibilities will include :

• Handling requests from assigned physicians
• Sorting messages for physicians or nurses
• Contacting external medical clinics to schedule follow-up appointments for patients
• Occasionally following up on missing test results
• Performing any other related administrative tasks

Qualifications

You are the missing piece of the puzzle :

• High school diploma completed
• Minimum one year of customer service experience required
• Bilingualism (spoken and written) is essential
• Basic knowledge of MS Office (Outlook, Excel, Word)
• Attention to detail and precision
• Knowledge of medical terminology (an asset)
• Polite and courteous demeanor
• Fast execution and discretion
• Respect for confidentiality
• Reliability and punctuality
• Good stress and priority management
• Ability to multitask
• Neat and professional appearance
• Act as a point of contact for our clients
• Answer client questions and ensure minimal wait times
• Ensure client satisfaction
• Schedule internal appointments for clients
• Any other related duties

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

Salary Range : $23-$34

Performance Bonus or Sales Incentive Plan : 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as :

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166

Physicians using TELUS Health electronic medical records

140 million+

Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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