Medical Office Assistant

WELL Health Diagnostic Centres; Calgary; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

WELL Health Diagnostic Centres is seeking a Medical Office Assistant to support physicians and healthcare professionals through clerical and administrative tasks. Located in central SW Calgary, the clinic offers a collaborative environment with access to state-of-the-art technology and a strong patient experience.

Responsibilities include greeting patients, updating demographics in the EMR, coordinating with physicians, and maintaining organized waiting areas.

Qualifications

• Experience in medical office settings is preferred.
• Demonstrated commitment to continuing education and training.
• Ability to work with others as well as independently and maintain professional demeanor.

Responsibilities

• Greet and assist patients professionally over the phone and in person.
• Identify reason for visit and confirm patient demographics in the EMR.
• Update patient status and ensure physicians are informed of arrivals and changes.
• Enter finalized reports into the EMR system with accurate patient matching.
• Maintain confidentiality and adhere to privacy policies.

Skills

Strong organizational skills

Interpersonal skills

Communication skills

Education

CPR/AED certification

Tools

EMR system

Job description

WELL Health Diagnostic Centres (previously C-health) is looking for a Medical Office Assistant to support our physicians and other healthcare professionals by performing a wide variety of clerical and administrative tasks.

At WELL Health Diagnostic Centres, we offer flexible opportunities. Located in central SW Calgary with excellent transit access, our clinic is a collaborative, fast‑growing site using innovative, state‑of‑the‑art technology. We’re proud of our strong patient experience, reflected in our 4.7/5 Google rating. Join us and continue growing your skills and career with WELL Health Diagnostic Centres.

About WELL Health Diagnostic Centres

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario and Alberta. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 50+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.

WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.

Why Join WELL Health Diagnostic Centres?

Compassionate & Connected Healthcare:

Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.

Employee Wellness:

We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally.

Competitive & Comprehensive Compensation:

Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts.

Grow with a Leading Organization:

With 50+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.

Collaborative & Supportive Culture:

Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth.

Reporting to:

Manager, Administrative Services

Responsibilities:

• Ensure patients are acknowledged and greeted in a timely and professional manner, both on the telephone and upon arrival to or when leaving the clinic.
• Promptly determine reason for visit.
• Ensure that all patient demographics are confirmed and updated in the current EMR system upon patient arrival to the clinic.
• Ensure attending physician is updated.
• Update the electronic status of all patients.
• Oversee patients in the waiting room, report any patients in medical distress. Provide administrative support in any medical emergency.
• Enter finalized reports into EMR system with accurate patient matching.
• Maintain strict confidentiality and adhere to privacy and documentation policies.
• Communicate with physicians/team members when clarification or additional information is required.
• Ensure waiting areas are kept clean and orderly.
• Report any building issues to manager.
• Ensure site and assets are secure and locked at end of day.

Qualifications, Experience & Requirements:

• 0-2 years of related experience in medical office setting.
• Current CPR certificate and AED, an asset.
• Strong organizational and interpersonal skills.
• Demonstrated commitment to continuing education and training.
• Demonstrate effective decision-making skills and problem-solving abilities.
• A cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity, and kindness.

WELL Health Diagnostic Centres does not use artificial intelligence-assisted tools as part of the recruitment process.

This role is for an existing vacancy. Final compensation is determined based on market location, job-related knowledge, skills, experience level, and internal equity. Candidates with significantly more experience may be considered at a higher level with adjusted compensation for certain roles.

Follow us on LinkedIn: www.linkedin.com/company/welldiagnostics

WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WELL Health Diagnostic Centres is an equal opportunity employer.If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources.