Medical Office Assistant

CHANGEpain Clinic; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join CHANGEpain Clinic as a Medical Office Assistant / Clinical Assistant I, where you will oversee operations, coordinate patient care, and provide administrative support in a supportive workplace. This role offers the chance to make a significant impact on patients' lives by fostering a healing environment with a dynamic team.

Benefits

Supportive workplace culture

Opportunity for personal growth

Multidisciplinary team collaboration

Qualifications

• Proficient in addressing patient inquiries with empathy and professionalism.
• Typing speed of 40 words per minute.
• Strong understanding of medical terminology.

Responsibilities

• Coordinate patient care and schedule appointments at the clinic.
• Provide administrative support and assist with patient intake processes.
• Maintain electronic medical records and ensure patient confidentiality.

Skills

Problem-solving

Team collaboration

Communication

Education

High school diploma or equivalent

Certification in medical assisting or related field

Job description

Admin Full Time Burnaby, BC $20 - $21 CAD per hour

Join Our Team at ChangePain Clinic : Medical Office Assistant / Clinical Assistant I

Are you passionate about making a difference in patients’ lives? Do you thrive in dynamic environments where no two days are the same? ChangePain Clinic , a leader in pain management and holistic patient care, is looking for a dedicated Clinical Assistant I to join our team.

At ChangePain Clinic , we specialize in innovative, compassionate care for individuals living with chronic pain. Our mission is to transform the way pain is treated by combining cutting-edge techniques with personalized care, fostering hope and healing in every patient journey.

Why Join Us?

• Be part of a multidisciplinary team that values innovation and collaboration.
• Enjoy a supportive workplace culture where your growth and contributions are celebrated.
• Make a tangible difference by helping patients improve their quality of life.

Job Purpose :

The Medical Office Assistant / Clinical Assistant I is responsible for overseeing front desk operations at the clinic, including patient greeting, care logistics, scheduling, record maintenance, payment processing, and care coordination.

Key Responsibilities :

1. Scheduling and Patient Care Coordination :

• Coordinate patient care within the clinic, including creating patient charts, greeting patients, scheduling appointments, and escorting patients to and from treatment rooms.
• Manage all incoming calls, emails, and voicemails, addressing inquiries related to bookings, cancellations, rescheduling, and general medical services.
• Ensure optimal physician scheduling by managing appointments and utilizing waitlists effectively.

2. Administrative Support :

• Assist patients in completing questionnaires and manage intake processes efficiently.
• Provide administrative support to non-PPM physicians regarding billing verification and related tasks before, during, and after appointments.

3. Backup Clinical Support :

• Serve as a backup to assist PPM physicians in procedure rooms by performing patient care in accordance with established protocols :

Equipment Management : Set up and check sterile equipment for procedures and assist with patient positioning.

• Procedure Assistance : Document patient information, assist during procedures, and take vital signs using monitoring equipment.
• Image Capture & Sterilization : Maintain sterility protocols, assist with skin sterilization, and capture ultrasound images as required.
• Process direct billing to third-party insurances and collect payments for in-person, virtual appointments, and no-show fees.

5. Group Medical Visit (GMV) Services :

• Provide technical and administrative support during GMV sessions, including attendance tracking and troubleshooting technical issues.

6. General Support :

• Perform clinic opening and closing procedures.
• Maintain electronic medical records and ensure patient confidentiality.
• Undertake short-term and long-term projects based on skills, abilities, and clinic needs.
• Execute additional clinical and administrative tasks as required.

Qualifications :

• High school diploma or equivalent required; certification in medical assisting or a related field preferred.
• Proven ability to work collaboratively in a team environment, supporting colleagues and physicians to enhance patient care.
• Professional demeanor with strong problem-solving abilities.
• Proficient in addressing patient inquiries with empathy and professionalism.
• Strong understanding of medical terminology for effective communication and documentation.
• Basic knowledge of healthcare regulations, including patient confidentiality practices.
• Excellent verbal and written communication skills for interaction with patients, healthcare providers, and insurance companies.
• Typing speed of 40 words per minute.
• Ability to adapt to changes and manage multiple tasks in a dynamic clinical setting.
• Strong problem-solving skills to address scheduling and patient concerns.
• Willingness to provide backup clinical support and perform varied tasks as needed.
• Proficient in managing medical equipment, maintaining sterile environments, and assisting with procedures.
• Competent in handling ultrasound equipment, assisting with imaging, and measuring vital signs.

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