Medical Office Assistant

WELL Health Technologies Corp; Burnaby; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare technology company in Burnaby is seeking a motivated Medical Office Assistant to support physicians and manage patient care. Key responsibilities include scheduling appointments, preparing patients for allergy tests, and maintaining medical records. The ideal candidate is a team player with exceptional customer service skills and attention to detail. Competitive hourly pay offered.

Benefits

Competitive salary

Inclusive workplace

Great Place to Work certification

Qualifications

• Exceptional customer service skills.
• Ability to work independently and as part of a team.
• Strong verbal and written communication skills.
• Attention to detail and ability to plan and organize work.

Responsibilities

• Schedule appointments and manage patient flow.
• Prepare patients for allergy tests and treatments.
• Administer allergy injections under supervision.
• Maintain and update patient charts and EMR.
• Answer phone calls and manage medical records.

Skills

Customer service skills

Attention to detail

Communication skills

Team player

Education

High school diploma or equivalent

Tools

EMR system OSCAR

Job description

Entity : Well Health Clinic Network

Position Title : Medical Office Assistant

Salary Range / Hourly Pay range : $19.00 - $20.00 CAD per hour

About the Company :

WELL’s mission is to tech-enable healthcare providers. We do this by developing the best technologies, services, and support available, which ensures healthcare providers are empowered to positively impact patient outcomes. WELL’s comprehensive healthcare and digital platform includes extensive front and back-office management software applications that help physicians run and secure their practices. WELL’s solutions enable more than 42,000 healthcare providers between the US and Canada and power the largest owned and operated healthcare ecosystem in Canada with more than 220 clinics supporting primary care, specialized care, and diagnostic services. In the United States WELL’s solutions are focused on specialized markets such as the gastrointestinal market, women’s health, primary care, and mental health. WELL is publicly traded on the Toronto Stock Exchange under the symbol “WELL” and on the OTC Exchange under the symbol “WHTCF”. To learn more about the Company, please visit : www.well.company.

Position Summary :

The Company is currently searching for a motivated team player to join the exciting, fast-growing company. You will be working in a team-based environment to support physicians in delivering excellent patient care. If you love helping people, this job is for you.

What you will be doing :

• Patient Management :

Scheduling appointments for allergy testing, consultations, and immunotherapy.

Greeting patients, verifying information, and updating patient demographics.

Preparing patients for allergy tests (e.g., skin tests, RAST tests) and treatments.

Administering allergy injections (immunotherapy) under supervision and monitoring for adverse reactions.

Explaining procedures, obtaining consent, and educating patients about allergens, medications, and treatment plans.

Managing patient flow and ensuring efficient clinic operations.

Clinical Support :

Preparing examination rooms for patient visits.

Maintaining and restocking treatment rooms with necessary supplies.

Assisting with allergy testing procedures, including skin testing and RAST testing.

Calculating and mixing allergy extracts for immunotherapy.

Maintaining and updating patient charts and electronic medical records (EMR).

Administrative Tasks :

Answering phone calls, responding to patient inquiries, and relaying messages.

Managing medical records, including filing, scanning, and organizing documents.

Completing insurance and other claim forms.

Managing correspondence, including faxes, emails, and letters.

Ordering and maintaining office and medical supplies.

Communication and Education :

Providing information and allergy education to patients and their families.

Answering patient questions and addressing concerns.

Providing clear and concise instructions regarding treatment plans and follow-up care.

Other Duties :

Ensuring compliance with clinic policies and procedures.

Maintaining a clean and organized work environment.

Performing other duties as assigned by the clinic manager or physician.

You have :

High school diploma or the equivalent

Exceptional customer service skills

A Team Player

Strong verbal and written communication skills

Attention to detail and ability to plan, organize, and prioritize work.

Ability to work independently as well as with a team.

Ability to analyze, problem-solve and take the initiative.

Open and accountable

Ability to work varying shift patterns as needed by the clinic (including evenings and weekends)

Experience as an MOA or MOA programs certification is an asset.

Experience with EMR system OSCAR and a good understanding of MSP billing are assets.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL, is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work by Great Place to Work Institute Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

Want Read more about us : https : / / stories.well.company /

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