Medical Office Administrator (The Well)

HealthOne Medical & Wellness; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading medical center in Toronto is seeking a devoted Medical Office Administrator to enhance patient care delivery. The role encompasses managing front desk operations, supporting clinical tasks, and ensuring a high-quality patient experience in a dynamic environment. Candidates should possess a strong background in medical administration with excellent communication skills and a commitment to service excellence.

Benefits

Team member discount program

Opportunities for continuous development

Supportive & positive leadership team

Qualifications

• 1+ years of Medical Office Administration/Reception experience.
• Strong client service skills and impeccable communication.
• Ability to manage competing priorities effectively.

Responsibilities

• Engage compassionately with patients for a positive experience.
• Handle front desk tasks including appointment scheduling.
• Assist management to maximize clinic performance.

Skills

Client service skills

Communication skills

Organizational skills

Tech savvy

Education

Post-secondary education in Medical Office Administration

Tools

MS Office

PS Suite software

Job description

HealthOne The Well, located in Toronto’s vibrant King West neighbourhood, is thrilled to be adding another Medical Office Administrator to our team! If you have proven experience in the walk-in & family medicine field, thrive in a fast-paced in environment, and find true fulfillment in providing empathetic patient care, we would love to hear from you!

About HealthOne

HealthOne provides comprehensive & multidisciplinary health care services and has proudly served Toronto for over 10 years. With a continuously expanding set of locations, we offer complete health care solutions for the whole family including family & walk-in physicians, dental care, mental health counseling, optometry, physical rehabilitation, wellness, optometry & optical, medispa & skin care, and much more. Our licensed professionals are dedicated to providing each and every patient with comprehensive and quality medical services in a modern, clean and caring environment.

At HealthOne, how we care is just as important as what we do. Our care philosophy guides every aspect of our work, from building strong therapeutic relationships to delivering exceptional clinical outcomes. As a team, we are unified in our efforts to optimize the care journey, driven by quality, and passionate about providing holistic, patient-centered experiences. We continuously strive to grow, improve, and embrace a shared culture rooted in purpose and values.

Job Summary

In this exciting opportunity, you will play an integral role in ensuring the smooth day-to-day operations of the practice and a positive experience for all patients of our medical department. The key responsibilities of this role will be centered around assisting the clinical team with a variety of administration duties, all while prioritizing top-notch client service.

Schedule

• Full-time (35-40 hours weekly)
• Weekend availability is required
  
  

Operating Hours

• Monday through Thursday - 9:00am to 8:00pm
• Friday - 9:00am to 7:00pm
• Saturday & Sunday - 9:00am to 5:00pm
  
  

Responsibilities

• Engage compassionately with our patients to ensure they feel heard, accommodated, and encounter a 5-star experience at all times.
• Efficiently handle all front desk tasks with pristine attention to detail, including but not limited to, appointment scheduling, confirmations, billing and payment, and data entry.
• Contribute to smooth clinic flow and overall success of the business by providing reliable administrative support, adhering to policies & procedures, and participating in goal achievement.
• Actively seek out opportunities to improve and expand our patients’ experience in the clinic, while assisting the management team to maximize clinic performance and growth.
  
  

Why work with HealthOne?

• Supportive & positive leadership team
• Work within a modern 14,000 sq ft. facility in downtown Toronto
• Opportunities for continuous development
• Regular staff engagement events including themed days, monthly birthday lunches, and other team building experiences
  
  

Compensation

• Competitive hourly rate offered
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)
  
  

Requirements

• 1+ years of Medical Office Administration/Reception experience
• Strong client service skills and impeccable communication skills
• Solid work ethic, organizational skills and an ability to manage competing priorities effectively while remaining efficient in your delivery
• Self-starter, motivated by goals and eager to wear multiple hats in order to grow with us
• Tech savvy, proficient with MS Office (MS Word, Excel, Outlook) and experience using a CRM/EMR, specifically PS Suite software
• Ability to work weekends and evenings based on business needs
  
  

Nice to Have

• Post-secondary education in Medical Office Administration or a similar topic
• IM Injection certification and experience
  
  

Accessibility Statement

At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [e-mail]. We will make every effort to meet your accommodation needs and support you throughout the process.

We appreciate every applicant’s interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit.