Medical Office Administrator

MedSleep Inc.; Hamilton; On-site; Full time

Job summary

A growing healthcare company, MedSleep Inc., is seeking a dedicated Medical Office Assistant to join their team. The successful candidate will be responsible for managing patient scheduling, providing support to healthcare professionals, and ensuring efficient office operations. With a focus on patient care, this position offers the opportunity to grow in a committed and supportive environment dedicated to improving lives through better sleep.

Benefits

Competitive Salary

Comprehensive Benefits Package

Group RRSP Plan

Work-life balance

Qualifications

• Experience in a healthcare setting is an asset, but not required.
• Must be detail-oriented and patient-focused.
• Strong written communication skills are necessary.

Responsibilities

• Coordinate telephone and electronic referrals as well as patient visits.
• Assist patients with insurance pre-authorizations and claim approvals.
• Perform administrative duties such as booking appointments and handling referrals.

Skills

Organizational skills

Customer service

Attention to detail

Time management

Verbal communication

Education

Minimum of 3+ years of professional administrative experience

Tools

EMR systems

Job description

At MedSleep, skilled, dedicated, enthusiastic employees are at the heart of everything we do. We are committed to building and nurturing a great place to work, learn, and develop. We are proud of our people and our company.

We provide clinical consultation, diagnostic services (sleep testing) and treatment for a wide range of sleep disorders. We are dedicated to helping our patients improve their lives through better sleep. At MedSleep, we are committed to providing the highest quality in sleep therapy services across Canada.

We have a great career opportunity for someone looking to join a growing team of health professionals! If you are looking for a meaningful career as a Medical Office Administrator, and are interested in joining a growing company, this may be the right opportunity for you. MedSleep is currently recruiting for our next amazing hire as a Medical Office Assistant in the Greater Toronto Area.

Position Description:
As part of our team this position is responsible for the co-ordination of telephone and electronic referrals, scheduling of patient visits, answering telephone inquiries, assisting patients with insurance and claim approvals, and provide support to the doctors and other team members as required. We are looking for individuals who are customer focused, patient, detail oriented with the ability to set priorities and follow through on tasks within critical deadlines.

Key Responsibilities:

• Perform administrative duties such as: handling referrals, booking patient appointments, preparing patient charts, filing, answering phone, updating the EMR system and coordinating clinicians’ clinic.
• Answer telephone inquiries from patients and others; screening calls to determine nature and urgency of inquiry, refers calls as appropriate, and/or schedules appointments.
• Assist patients with their insurance pre-authorizations and claim approvals.
• Obtain patient medical histories, and insurance information as appropriate; update medical charts and enter patient data.
• Must be comfortable with hands-on patient interaction.
• Provide day-to-day staff support for our other team members as required.
• Review data on clinical activity; prepare associated reports as required.
• Creating invoices, processing payments and tracking metrics.
• Maintain the cleanliness and serviceability of equipment; arrange for maintenance and repair as needed.
• Ensure the professional appearance of the clinic.
• Performing miscellaneous job-related duties as assigned.

Skills & Qualifications:

• A minimum of 3+ years of professional administrative experience is required;
• Experience in a healthcare setting or sleep therapy is considered an asset but is not required, training is provided.
• Working knowledge of an EMR systems is considered an asset.
• Excellent organizational and administrative skills with impeccable attention to detail.
• The ability to quickly learn and understand various processes in a changing environment.
• An assertive, professional, and friendly interpersonal skills with strong customer service values.
• Strong written and verbal communication skills;
• Good time management skills, ability to work effectively under pressure and meet demanding deadlines.
• Ability to multi-task, assess situations and prioritize tasks accordingly.

Why Join Our Team?

Looking to make an impact? Do you love patient care? Are you a science grad looking to put your degree to use?

We are a national Canadian company that has continued to grow since its' establishment in 2004. We believe you can reach your best self by getting proper sleep. Which is why we are committed to providing the highest quality of sleep care.

Why join MedSleep?

• Opportunities for career growth;
• Commitment to education - personal and professional development;
• Our positions give you DIRECT patient care. Gain patient interaction experience
• Dedicated to the growing field of the Science of Sleep;
• We value all our employees, each person counts;
• Meaningful work;
• Help shape the future of sleep!

MedSleep Offers:

• Competitive Salary.
• Comprehensive Benefits Package.
• Group RRSP Plan.
• Work-life balance.

We are a diverse organization. Each of us is a unique individual. We’re proud to say that women represent the majority of our Senior Management team!

We love what we do and want to share that with you. Help build our legacy and future!

Wage starting at: $18-20/hour
Job Type: Full-time, Permanent