Medical Laboratory Assistant/Technician

Medcan Health Management Inc.; Toronto; On-site; CAD 42,000 - 58,000; Full time

Job summary

Medcan Health Management Inc. is seeking a qualified Medical Laboratory Assistant/Technician for a Full Time position. The role focuses on accurate specimen collection, processing, and analysis in a busy clinic and laboratory setting.

Ideal candidates have 2-3 years in a lab, venipuncture and phlebotomy experience, and strong communication to support excellent client service. A 8.5-hour shift pattern applies Mon-Sat, with reporting to the Manager, Laboratory Services.

Qualifications

• Graduate of certified Medical Laboratory Assistant/Technician program MLPAO or equivalent certification.
• Proof of Professional Liability Insurance (PLI) with MLPAO or CSMLS CPR certification.
• TDG certification considered an asset.
• Prior experience as a medical laboratory assistant/technician in a laboratory setting.
• Phlebotomy experience in a clinic setting preferred.

Responsibilities

• Process and prepare samples for manual and automated testing per standards.
• Identify clients and ensure correct labeling before testing.
• Prepare quality control, calibration, and reagents as required.
• Maintain inventory and inspect supplies to prevent shortages.
• Perform phlebotomy and assist in sample handling and transport.

Skills

Interpersonal communication

Time management

Attention to detail

Problem solving

Adaptability

Education

MLPAO certification

CSMLS CPR certification

TDG certification (asset)

Tools

Microsoft 365

Teams

Outlook

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy.

The Role:

Medcan's Laboratory and Clinic Testing team is seeking a qualified and compassionate Medical Laboratory Assistant/Technician for a Full Time position. The ideal candidate with 2-3 years experience in the laboratory with knowledge of medical laboratory terminology and experience in performing laboratory duties and analysis of specimen testing, venipuncture, capillary collection, and specimen handling and will ensure accurate and safe collection and processing of blood and other samples within our clinic and laboratory. This role is pivotal in delivering a high-quality client experience and supporting clinical operations. Excellent communication and client service is a must to be successful in this role.

What You'll Do:

• Process and prepare samples for manual and automated testing on laboratory analyzers in compliance with laboratory standards and procedures.
• Identify clients ensuring samples are accurately labeled before testing, adhering to legal and laboratory procedural requirements.
• Prepare quality control, calibration, and reagent materials in compliance with laboratory standards and procedures.
• Perform and review quality control results and elevate failed quality control results to the MLT or Manager, Laboratory Services.
• Perform and review calibration results and elevate failed calibration results to the MLT or Manager, Laboratory Services.
• Manage laboratory inventory and supplies, including receiving, inspecting, counting inventory and supplies to maintain optimal levels and prevent shortages.
• Perform maintenance on laboratory analyzers and troubleshoot analyzers and laboratory equipment.
• Identify incidents and non-conformities, participating in the development of effective corrective action plans, escalating issues as appropriate and driving continuous improvement.
• Prepare and package specimens for transportation.
• Monitor and record temperature of thermally controlled equipment.
• Monitor and record temperature and humidity monitoring of environmental conditions.
• File and retrieve laboratory records.
• Perform phlebotomy (venipuncture and capillary punctures) to collect blood samples from clients.
• Greet and request required information from clients, explain the sample collection process, and ensure clients have followed necessary test protocol prior to sample collection.
• Escorting clients to and from waiting lounges located throughout the clinic.
• Document and maintain client and sample information within the LIS.
• Monitor the testing add-ons list and prepare send-out samples for external testing as required.
• Follow all health, safety, and infection control policies to maintain a safe environment for clients and staff.
• Participate in ongoing education and professional development to remain current with industry standards.
• Assist in the onboarding and training of new medical laboratory assistants/technicians and phlebotomists.
• Participate in the competency assessments.

What You'll Need:

• Graduate of certified Medical Laboratory Assistant/Technician program MLPAO or equivalent certification
• Proof of Professional Liability Insurance (PLI) with MLPAO or CSMLS CPR certification
• Transportation of Dangerous Goods (TDG) certified an asset
• Prior experience as a medical laboratory assistant/technician in a laboratory setting
• Prior experience as a phlebotomist, preferably in a clinic setting
• Superior organization and time management skills
• Detail-oriented with a commitment to accuracy and quality in all tasks
• Problem solving skills, including the ability to identify and follow-up on issues
• Excellent interpersonal and communication skills (verbal and written) to effectively interact with clients of all ages and backgrounds
• Ability to maintain the strictest standards of safety, client privacy and confidentiality
• Ability to work efficiently in a fast-paced environment and adapt to varying client needs
• Advanced level in Microsoft 365, Teams and Outlook

This is a Full Time position that is scheduled for 8.5-hour shifts during 6:15 am - 7:30 pm Monday through Saturday. This role reports to the Manager, Laboratory Services.

Position Pay Range $41,830.00 - $57,516.25 CAD annually Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [e-mail].

Medcan is a global leader in proactive health and wellness services and is devoted to providing care that is grounded in the latest evidence-based practices, technologies and treatments. Our team includes physicians, clinicians, allied health, administrative and corporate professionals that are passionate about supporting individuals, families and employers to live well, for live. Medcanners are client obsessed, our business is powered by people, and we believe in challenging the status quo and focusing on what matters. We value excellence, drive, respect and integrity. Medcan's head office is located at 150 York Street in downtown Toronto, with additional locations across Ontario. Learn more at medcan.com.