Medical Intake Specialist- Toronto

Indigo; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Indigo is seeking a non-clinical, hybrid healthcare operations associate to work with patients, collect medical histories, and ensure records are accurate. The role offers a structured environment with templates and training, and does not require travel.

The position involves two days per week in our Toronto office, with the rest of the time spent remotely, across a growing team focused on improving healthcare delivery.

Qualifications

• Focused, detail-oriented work and precision are valued.
• Comfortable engaging in thoughtful, sometimes extended conversations with patients.
• Able to remain calm, empathetic, and professional during sensitive discussions.

Responsibilities

• Conduct outbound phone calls with patients to collect detailed injury and medical histories.
• Listen actively and document information with accuracy using templates and internal systems.
• Review existing medical records for completeness, clarity, and internal consistency.
• Organize and standardize medical information to meet quality and documentation standards.
• Ensure patient histories are thorough, consistent, and easy for physicians to understand.
• Review work for accuracy before submission.
• Follow defined workflows and ensure HIPAA compliance for patient confidentiality.
• Partner with operations to improve processes and quality.

Skills

Detail-oriented

Patient conversations

Empathy

Time management

Structured processes

Healthcare exposure

Education

Bachelor's degree in related fields

Job description

About Us

We are a small team that cares about deep thinking, speed, craftsmanship, and putting customers first. Our mission is to build the best care experience in healthcare, on a 30 year horizon.

We help physicians achieve independence by making it easier to start, operate, and grow their practices. We believe the future of healthcare will be driven by individual physicians, not by large bureaucratic systems. Lowering the barrier to practice ownership lets doctors deliver better care for everyone.

The founding team brings deep expertise across medicine, product, operations, and engineering, including more than 30 years of experience running independent practices across urgent care centers, surgical centers, and beyond. We have built 0-to-1 products at Meta, Dropbox, Instagram, Coda, and Nomad, and have founded companies with valuations exceeding $1B and more than 100M MAU.

Highlights

• We have strong product market fit. $15M+ ARR in under 15 months.

• We are profitable and funded by top tier healthcare investors.

• We are about 30 people today and rapidly growing across the company.

• You will fit in here if you want to own a product, a process, or a function and take it from 1 to 100.
  

The Role

This is a non clinical, hybrid healthcare role that is well suited for individuals who want meaningful work and real exposure to healthcare operations.

You will speak directly with patients, collect and organize medical histories, and help ensure medical records are accurate and complete. The work is structured, repeatable, and supported by templates and training.

Our company is headquartered in San Francisco, California. This role does not require travel. We follow a hybrid model, with 2 days per week in our Toronto office.

What you will do

• Conduct outbound phone calls with patients to collect detailed injury and medical histories

• Listen actively and document information with a high level of accuracy using structured templates and internal systems

• Review existing medical records for completeness, clarity, and internal consistency

• Organize and standardize medical information to meet quality and documentation standards

• Ensure patient histories are thorough, consistent, and easy for physicians to understand

• Review work for accuracy before submission

• Follow defined workflows and work expectations, ensure compliance with HIPAA regulations for patient confidentiality

• Partner with the operations team to continuously improve processes and quality

You might be a good fit if you

• Enjoy focused, detail-oriented work and take pride in precision

• Are comfortable engaging in thoughtful, sometimes extended conversations with patients

• Can remain calm, empathetic, and professional during sensitive or challenging discussions

• Are dependable and able to manage your time independently

• Thrive in structured environments and follow processes consistently

• Are interested in gaining exposure to healthcare, especially if you are pre-med, studying public health, nursing, or exploring a career in healthcare

Nice to have but not required

• Previous experience in medical scribing or administrative healthcare roles

• Bachelor's Degree in related fields

• Strong interest in healthcare, medicine, or operations

• Comfort learning and working with new software and tools

• Fluency in Spanish, French, or a second language

Equal Opportunity Employer

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.