Medical Information Associate - French Speaking

PrimeVigilance; Quebec; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Medical Information Associate to join their dynamic team. In this role, you will support the Medical Information team by handling inquiries and documenting adverse events. The company values employee well-being and offers excellent training and development opportunities. You will be part of a diverse and inclusive workplace, where your contributions will help improve patients' lives. If you are passionate about making a positive impact and have strong communication skills, this is the perfect opportunity for you.

Benefits

Internal Training Opportunities

Career Development

Supportive Work Environment

Collaboration with Global Colleagues

Qualifications

• Degree in life sciences or biomedical field required.
• Customer service or call center experience preferred.

Responsibilities

• Provide approved responses to medical inquiries from clients.
• Document and report adverse events and product complaints.
• Participate in out-of-hours medical information provision.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Time Management

Multitasking

Education

Degree in Life Sciences

Customer Service Experience

Job description

Company Description

We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider established in 2008. We have achieved consistent global growth with staff across Europe, North America, and Asia, covering Medical Information, Pharmacovigilance, Regulatory Affairs, and Quality Assurance.

PrimeVigilance supports pharmaceutical and biotechnology partners of all sizes, maintaining long-term relationships and becoming a leader in our field. We cover all therapy areas, including medical devices.

We invest in our staff through excellent training and development, valuing employee experience, well-being, and mental health. We believe that a healthy work-life balance is essential for employee satisfaction and high-quality client service.

Join us in making a positive impact on patients' lives.

Job Description

PrimeVigilance is seeking a Medical Information Associate responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English.

Responsibilities

1. Provide approved responses to medical inquiries from healthcare professionals, patients, and pharmaceutical clients, including call handling.
2. Identify, document, and report adverse events, side effects, pregnancy-related events, and product quality complaints within required timeframes.
3. Track and document all medical information inquiries accurately within the database.
4. Participate in out-of-hours medical information provision for clients with a 24/7 enquiry service.
5. Provide management with regular updates on project status and enquiry metrics.
6. Assist in regulatory inspection preparedness for pharmacovigilance systems and participate in PV inspections or audits.

Qualifications

1. Degree in life sciences or biomedical field (chemistry, biology, biotechnology, pharmacy, nursing).
2. Customer service or call centre experience preferred.
3. Comfortable handling inquiries by phone.
4. Ability to perform out-of-hours service if required.
5. Strong organizational, time management, issue management, and multitasking skills with attention to detail.
6. Excellent interpersonal and communication skills.
7. Proficiency in English and French, both verbal and written.

Additional Information

Why PrimeVigilance?

We prioritize diversity, equity, and inclusion by fostering an equal opportunities workplace and a human-centric environment where all backgrounds, genders, and ages can contribute and grow.

Our success depends on working together with a human-first approach. Our people are our greatest strength, driving our mission to improve lives.

We offer:

• Internal training and career development opportunities.
• Focus on personal and professional growth.
• A friendly, supportive work environment.
• Opportunity to collaborate with colleagues worldwide, with English as the company language.

Our core values define us: Quality, Integrity & Trust, Drive & Passion, Agility & Responsiveness, Belonging, and Collaborative Partnerships.

Join us in making a positive impact on patients' lives. We look forward to your application.