Medical Information Associate

Ergomed; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading medical services company in Toronto is seeking a Medical Information Associate to support the Medical Information team. In this role, you will respond to medical inquiries, document adverse events, and assist during out-of-hours services. A life science degree and strong customer service skills are essential. Join us for a supportive work environment and opportunities for personal and professional growth.

Benefits

Training and career development opportunities

Friendly supportive working environment

Opportunity to work with colleagues globally

Qualifications

• Life science or biomedical background required.
• Experience in customer service or call center preferred.
• Ability to manage time and issues effectively.

Responsibilities

• Provide approved responses to medical inquiries.
• Document and report adverse events accurately.
• Track and ensure full documentation of inquiries.

Skills

Customer service skills

Strong interpersonal skills

Multitasking skills

Advanced English skills

Education

Life science or healthcare-related degree

Job description

PrimeVigilance is looking for a Medical Information Associate to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English .

Responsibilities

To provide approved responses to medical enquiries (healthcare professionals patients pharmaceutical clients) including call handling

To accurately identify document and report adverse events / side effects pregnancy and other special situation events and product quality complaints within required timeframes

To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely

To participate in the out-of-hours provision of medical information for clients who have contracted a 24 / 7 enquiry handling service

Providing management with regular updates regarding project status and metrics concerning enquiries

Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits;

Qualifications :

Life science / bio medical background healthcare related degree (chemistry biology biotechnology pharmacy nursing)

Customer service or call centre experience preferred

Comfortable receiving enquires by phone

Ability to perform out-of-hours service if required

Time and issue management delegation organization and multitasking skills with good attention to detail

Strong interpersonal and communication skills

Advanced English skills both verbal and written

Additional Information :

Why PrimeVigilance

We prioritize diversity equity and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds genders and ages can contribute and grow.

To succeed we must work together with a human first approach. Why because our people are our greatest strength leading to our continued success on improving the lives of those around us.

We offer :

Training and career development opportunities internally

Strong emphasis on personal and professional growth

Friendly supportive working environment

Opportunity to work with colleagues based all over the world with English as the companylanguage

Our core values are key to how we operate and if you feel they resonate with you then PrimeVigilance could be a great company to join!

Quality

Integrity & Trust

Drive & Passion

Agility & Responsiveness

Belonging

Collaborative Partnerships

Comeand join us in this exciting journey to make a positive impact in patients lives. We look forward to welcoming your application.

Remote Work : Employment Type :

Full-time

Key Skills

Anti Money Laundering,Disaster Recovery,Hospital,AS 400,Arbitration Law

Experience : years

Vacancy : 1