Medical Clinic - Patient Service Rep - Des Plaines

Prime Healthcare; Charlottetown; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to join their team. This role is pivotal in delivering exceptional customer service, serving as a key point of contact for patients and coworkers alike. Responsibilities include greeting customers, managing appointment scheduling, and facilitating communication across departments. The ideal candidate will have a strong background in customer service and a passion for helping others in a healthcare setting. Join a forward-thinking organization that values its employees and offers a comprehensive benefits package tailored to individual needs.

Benefits

Paid Time Off

401K Retirement Plan

Medical Coverage

Dental Coverage

Vision Coverage

Tuition Reimbursement

Qualifications

• High School diploma or equivalent required.
• Minimum of one year experience in customer service.

Responsibilities

• Greeting customers and providing information.
• Communicating with other departments.
• Appointment scheduling.

Skills

Customer Service

Communication Skills

Appointment Scheduling

Education

High School Diploma

Tools

Office Equipment

Job description

Overview

The Patient Services Representative is a high-level customer service position that serves as one of the first lines of communication within the department. The representative is responsible for ensuring that each customer, patient, and coworker is treated in a professional and friendly manner. The main responsibility includes answering phone calls and responding to requests. This individual may also be assigned other projects as needed and is expected to complete these projects within a specified timeframe.

Company is an equal employment opportunity employer and prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Responsibilities

1. Greeting customers and providing information.
2. Communicating with other departments.
3. Appointment scheduling.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

1. High School diploma or equivalent required.
2. Minimum of one year experience in customer service.
3. Six (6) months experience in a health care setting and office equipment preferred.
4. Current BLS certificate.

Prime Healthcare Illinois Medical Group offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $XX.XX to $XX.XX. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, considering a wide range of factors including skillset, years of applicable experience, education, credentials, and licensure.