Medical Client Experience Manager

Rejuvenation Holding Group; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Medical Client Experience Manager to lead a dynamic team in providing exceptional patient care. This role involves coaching staff, managing patient inquiries, and ensuring seamless communication between departments. With a commitment to employee growth and a supportive work environment, this position offers a unique opportunity to make a significant impact in the medical field. Join a forward-thinking organization that values flexibility, inclusivity, and continuous education, and take your career to the next level!

Benefits

Career advancement opportunities

Flexible work-life balance

Continuing education opportunities

Fun monthly challenges

Supportive management team

Star pricing on treatments

Qualifications

• 3+ years of nursing experience in private or public settings.
• Proficiency in EMR systems and Microsoft Office Suite.

Responsibilities

• Supervise the Client Experience team to meet goals and provide excellent patient care.
• Educate patients on dermatological concerns and manage inquiries.

Skills

Verbal Communication

Written Communication

Customer Service

Attention to Detail

Multitasking

Education

Licensed Practical Nurse Diploma

CPR Certification

Tools

EMR System

Microsoft Office Suite

Job description

Job Description

Posted Thursday, May 1, 2025 at 6:00 AM

Welcome to Rejuvenation!

Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in Alberta, British Columbia, and Ontario. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless.

Rejuvenation proudly offers career advancement opportunities through ongoing advanced laser, surgical, cosmetic and leadership training to help our STARS soar. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our STARS succeed!

Our diagnosis for you is an amazing and fulfilling career! Symptoms may include…

· Industry perks

· Star pricing on cutting-edge treatments and products

· Close-knit teams

· Fun and inclusive monthly challenges with incredible prizes

· Continuing education opportunities

· Flexibility and a healthy work-life balance

· Supportive management team

· Opportunity for internal growth

· And so much more!

What are you waiting for? Are you ready to become a STAR? Apply today!

Role Overview

The primary function of the Medical Client Experience Manager is to provide leadership and support to the client experience team to ensure seamless processes and patient care. The Medical Client Experience Manager will be responsible for liaising between the clinic and client experience departments, respond to medical inquiries, educate patients, and answering questions or concerns from the team.

Role Objectives

The Medical Client Experience Manager responsibilities include, but are not limited to:

• Coach and Motivate: Supervising the Client Experience team to meet and exceed goals, targets, and provide the U-Experience.
• Performing Administrative Tasks: Performing necessary outstanding tasks daily to provide consistent communication and patient care.
• Maintain EMR Records: Accurately track all inquiries, follow-ups, and appointments in the clinic’s EMR system.
• Answering Medical Concerns and Inquiries: Educating patients on dermatological concerns and inquiries, to provide in-depth patient care experiences.
• Handle Pathology Reports: Communicating pathology results to patient with clarity, empathy, and professionalism.
• Process Prescription Refills: Coordinating timely and accurate prescription refills in collaboration with providers.
• Serve as a Liaison: Working with clinic and client experience departments to ensure fluidity in patient care and experience.
• Coordinating Breaks: Daily coffee and lunch breaks for client experience staff.
• Delegation: Daily housekeeping and miscellaneous tasks to client experience staff.
• Follow Company-Wide Procedures: Disciplinary practices to manage employees as needed, ensure appropriate communication and documentation is kept.
• Performing Other Duties: As requested by management.

Role Qualifications

• Education: Licensed Practical Nurse Diploma from an accredited institution required
• Current Registration: With applicable provincial licensing body
• Current CPR Certification
• Experience: 3+ years of proven private or public practical nursing experience and customer service work experience
• Industry Knowledge: Experience within the medical and dermatological industry.
• Communication Skills: Excellent verbal and written communication abilities
• Technical Skills:

Proficiency in maintaining and updating a EMR system

Proficient in Microsoft Office Suite programs

• Attention to Detail: Strong organizational skills and attention to detail
• Additional Assets:

Ability to multitask and delegate

Experience in a telephone etiquette role is considered an asset

Ability to work in a fast-paced environment

Positive attitude and willingness to learn new skills

Ability to work as a team and independently

Flexible availability, willingness to work weekends and evenings

Employee Equity and Accessibility Statement

Rejuvenation Medical Group invites applications from all qualified individuals. Rejuvenation is committed to employment equity and diversity in the workplace and welcomes applications from: women, visible minorities, Indigenous Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

Rejuvenation Medical Group provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [e-mail]

If you possess the experience we are looking for, please submit your resume and cover letter via email to our Human Resources Department at [e-mail] . Please note that only those selected for an interview will be contacted. We thank you in advance for considering Rejuvenation Medical Group as your potential future employer!