Medical Clerk and Community Host

The Link: Youth and Family Supports; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading organization in Winnipeg is looking for a Medical Clerk and Community Host, dedicated to creating a welcoming environment for clients. Applicants must have a background in medical assistance, strong interpersonal skills, and the ability to handle various administrative responsibilities. This role supports the Nurse Practitioner and engages with clients to ensure high-quality service, honoring community values and diversity.

Benefits

Benefit package

On-site parking

Qualifications

• Training in medical office assistance or healthcare aide required.
• Experience in electronic medical records is preferred.
• Certified in Emergency First Aid and CPR Level C.

Responsibilities

• Respond to client needs in-person and via telephone.
• Assist Nurse Practitioner with clinical procedures.
• Manage client appointments and maintain filing systems.

Skills

Empathy

Calm under stress

Ability to support clients physically

Education

Graduate from a recognized medical assistant training program

Completion of PHIA training

Tools

Electronic medical records (EMR) software

Job description

The Link is hiring! Come grow with us, and walk alongside people in our community as we grow strong & resilient together. We are seeking candidates with strong character that share our vision for a brighter future; people of action who can support the resilience and potential in people. We honor and strive to model through our actions the traditional Seven Teachings of the Anishinabe: Love, Respect, Courage, Honesty, Wisdom, and Humility & Truth.

About The Opportunity

This position is a combination of Medical Clerk and Community Host positions that create an organized, efficient and welcoming environment for both clients and visitors. The role involves assisting the Nurse Practitioner, ensuring the clients’ needs are prioritized, with all individuals treated with dignity and respect. They direct inquiries and provide clinical support and administrative support to the agency and while working within a team to ensure that the organization operates smoothly, with excellent client service and community engagement.

Duties And Responsibilities

Medical Clerk

• Respond to client needs both in-person and via telephone
• Schedule and follow up on client appointments
• Assist with clinical procedures/exams based on direction from Nurse Practitioner or other clinical staff
• Maintain client service areas and equipment, ensuring cleanliness and infection control measures are followed (e.g., cleaning and resetting equipment/furniture after each client visit).
• Provide competent services to clients in accordance with required standards, legal requirements, and organizational policies.
• Maintain accurate and up-to-date filing systems for confidential information, including client record
• Complete record keeping and record management responsibilities
• Weekly monitoring and restocking of clinic supplies
  
  

Community Host

• Operates a central switchboard; answers, screens, and directs incoming telephone calls
• Responds to inquiries, acts on requests, or refers to clients and visitors to the appropriate staff
• Provides information to staff and visitors regarding the various programs and services offered
• Monitors and distributes faxes and ensure fax machines and photocopiers in the office are operating effectively and that supplies are ordered. Places service calls when required
• Produces photo IDs for staff and maintains the database
• Assist programs with new employee set up
• Schedules, coordinates and sets up meetings, conferences, and special events as requested
• Provides administrative support for special projects as requested
  
  

Qualifications And Skills

Education

• Graduate from a recognized medical assistant training program, such as Clinic Office Assistance, Health Care Aide and/or Medical Records Technician.
• Completion of PHIA training.
  
  

Skills, Expertise And Experience

• Able to meet the physical requirements of the position; including the ability to accompany and physically support clients around the clinic.
• Demonstrated ability to be empathetic and compassionate.
• Demonstrated ability to remain calm in stressful situations.
• Experience and training in recording vital signs and assisting practitioners in medical examinations
• Experience working in electronic medical records and EMR such as Accuro is considered an asset
• Experience working in social services and knowledge of community services is considered an asset
• Ability to use office equipment such as printer, photocopier, fax and computer etc.
  
  

Other Essential Requirements

• Certified in Emergency First Aid and CPR Level C
• Satisfactory Criminal Record Check with Vulnerable Sector Search, clear Child Abuse Registry Check with acceptable Prior Contact Check outcomes and a clear Adult Abuse Registry check
• Ability to perform independently, take initiative, and as a member of the team.
  
  

WORK LOCATION: Winnipeg

WORK HOURS: 35 hours per week. Shift varies depending on clinic hours.

HOURLY WAGE: $18.00 - $20.00 per hour - Depending on qualifications. The Link offers a benefit package and on-site parking.

Please submit a cover letter and resume (in Word or PDF). Applicants must demonstrate in their resume and cover letter how they meet the requirements of the position.

The Link is honored to be located on the land of the Ininew, Anishinaabe, Dene, Oji-Cree and Dakota land and in the homeland of the Métis Nation. We commit to respecting the treaties upon which our existence here was made possible.

The Link is an equal opportunity employer, Indigenous people, women, visible minorities, and persons with disabilities are encouraged to apply. The Link is committed to developing and retaining a diverse workforce and will facilitate accommodations throughout the application and selection process. If you require an accommodation, please make a note in your covering letter and, if you are selected for an interview, we will connect with you to learn more about your needs.

We thank all applicants for their interest, but only those selected for an interview will be contacted. For further information about our other employment and volunteer opportunities please visit https://thelinkmb.easyapply.co/

Please visit our careers page to see more job opportunities.