Medical Assistant/Medical Office Administrator

lmcdiabetesendocrinology; Ottawa; On-site; CAD 26,000 - 28,000; Full time

Job summary

LMC Healthcare's Ottawa clinic is hiring a permanent full-time Medical Assistant/Medical Office Administrator. The role combines patient preparation for evaluations, medication review, EMR documentation, and coordinating patient flow within the multidisciplinary clinic.

Responsibilities include check-in/out duties, managing communications, scheduling, and ensuring availability of required investigations. Cross-training across departments is expected and healthcare-grade documentation is required.

Qualifications

• Experience in a medical office environment.
• Proficient in medication review.
• Proficient knowledge of Electronic Medical Records (EMR).
• Sound knowledge of medical terminology.
• Proficient computer and typing skills.

Responsibilities

• Prepare patients for provider evaluation: document history, vitals, charting.
• Review medication lists and records in EMR.
• Coordinate patient flow and scheduling within the clinic.
• Ensure investigations are available and liaise with facilities.
• Assist cross-functionally and attend department meetings.

Skills

EMR proficiency

Medical terminology

Medication review

Typing skills

Medical office experience

Tools

EMR software

Job description

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 11 multi-disciplinary centers of excellence located in 2 provinces (Alberta & Ontario). Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.

Medical Assistant/Medical Office Administrator

Permanent full-time job supporting LMC Ottawa clinic (4100 Strandherd Drive, Ottawa).

Responsibilities

Medical Assistant

• Prepares the patient for the provider’s evaluation, which includes but is not limited to: documenting medical history, measuring vital signs, and recording the information in the patient's chart appropriately.
• Reviews the patient’s medication list for accuracy, and records patient’s social and medical history in the Electronic Medical Record (EMR).
• Coordinates the flow of patients within the clinic to ensure the efficient use of the facility and the providers’ schedules.
• Ensures that patient’s required investigations are available and liaises with medical facilities or by means of electronic software.
• Promotes comprehensive and coordinated patient care by ensuring that the patient has access to, and is aware of, the entire LMC multidisciplinary team.
• Prepares the examination rooms with necessary medical and office supplies.
• Downloads various diabetes devices.
• Attends required departmental and companywide meetings.
• Assists with various administrative duties, as assigned.
• Individuals in this position will be cross trained by other departments to be able to assist them should the need arise.

Medical Office Administrator

• Performs check-in and check-out duties
• Manages phone calls, voicemails and patient emails
• Maintains providers' schedule including confirming, scheduling and provider templates.
• Reviews and updates patient's health records.
• Coordinates the patients' visits across LMC's multidisciplinary services.
• Ensures that patients' required investigations are available and liaises with medical facilities or by means of electronic software.
• Assisting with scheduling referrals and diagnostic service appointments for all patients.
• Uploads Faxes and Scans in a timely manner.
• Addresses patients' concerns or inquiries.
• Handles incoming and outgoing mail, and shipments.
• Maintains and orders the office and medical supplies, materials, and equipment.
• Responds to physician-assigned tasks and inquiries.
• Processes patient's accounts receivables and payable (credit card, debit, and cash payments).
• Completes third party forms and letters in compliance with legal requirements.
• Attends required departmental and companywide meetings.
• Assists with various administrative duties, as assigned.
• Medical Assistant support, as needed.
• Individuals in this position will be cross trained by other departments to be able to assist them should the need arise.

Requirements

• Previous experience as a Personal Support Worker, Medical Laboratory or Pharmacy Technician.
• Previous experience as a Medical Assistant (MA) or Nurse.
• Experience working in a medical office environment.
• Proficient in medication review.
• Proficient knowledge of Electronic Medical Records.
• Sound knowledge of medical terminology.
• Proficient computer and typing skills.

Compensation range: The expected compensation for the position is $19-$20/hourly. Actual compensation will be based on a candidate's credentials, experience and geographic location in which the position is located.

AI Disclosure: LMC does not use Artificial Intelligence (AI) to screen, assess or select candidates for this position.

Position Vacancy: This position is for an existing vacancy.

LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.

We thank all candidates, however, only those candidates selected for an interview will be contacted.