Medical Assistant - Abortion Program

Women's Health Clinic; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading women's health clinic seeks a dedicated Medical Assistant to provide program and client service support. This role involves managing reception duties, assisting clinical staff, and ensuring high-quality client interactions. Applicants should have a high school diploma and a passion for client-centered care.

Qualifications

• Completion of high school or equivalent program of studies.
• Experience in healthcare or client service settings valued.

Responsibilities

• Provide reception and registration services to clients and visitors.
• Conduct brief assessments and manage Electronic Medical Records.
• Support clinical practitioners and maintain health safety standards.

Skills

Client Service

Crisis Management

Proficiency in both English and French

Data Entry

Health Information Management

Education

High School Diploma or equivalent

Job description

Anticipated Start - End Date: 07/07/2025 -

Reason for Term: Other Leave

FTE: 0.5

Work Arrangement: In Person

Daily Hours Worked: 10 hours

Salary: $20.017, $20.617, $21.234, $21.871, $22.528, $23.204

Rotation Calendar:

Wednesday and Thursday 7am to 5pm (10-hour shifts)

OUR VISION, MISSION & VALUES:

Women’s Health Clinic (WHC) provides accessible, woman-centred services, creates strategic partnerships, and advocates for system change. We work toward the vision of having equitable health and wellness services within and beyond WHC, delivered through a feminist lens. All our work is guided by our values – choice, inclusion, social justice, innovation, and integrity.

WHC EXPECTATIONS:

Every employee is expected to contribute to the mission, vision, and values of WHC, and the achievement of its strategic plan through collaboration and teamwork. Employees are expected to consistently attend work, function within WHC’s principles of services, contribute to the quality of our services for clients, and look for ways to improve our overall effectiveness and enhance client experience. Employees will respect each other, clients, and members of the public, creating an environment where clients have the information, knowledge, and support they need to achieve their individual health and wellness goals.

WHC PROMISE:

WHC will provide employees with a respectful, healthy, and safe work environment and compensate and recognize employees in a fair and meaningful way. We will provide opportunities for employees to participate in planning and decision-making and to communicate concerns, ideas, and suggestions. We will listen and be responsive. We will support employee growth and development through a culture of coaching, learning, and encouragement.

Job Stream: B

Union Classification: Medical Assistant

Position Reports to: Team Leader (Abortion, Birth Centre, Medical Program)

POSITION SUMMARY:

To provide program and client service support functions in accordance with WHC policies and procedures to maintain consistent and high-quality programs and services. Hours of work may include day, evening, weekend, and on-call hours. Some designated bilingual positions require proficiency in listening and speaking in both official languages (French and English).

Job Specific Day To Day Activities

1. Provide welcoming and inclusive reception and registration services to clients and visitors of WHC
2. Maintain WHC security systems and procedures and manage disturbances or crises in the reception area, responding to emergency situations; alert practitioners or management of any observed issues with clients or facilities
3. Provide health information relevant to clients and their support people and make referrals to other services and community information if required
4. Conduct brief assessments to intake clients and enter client information into the Electronic Medical Record (EMR) in conjunction with EChart
5. Provide clinical support to practitioners (physicians, nurses, nurse practitioners, midwives) by completing tasks and document management in the EMR
6. Create, update, and maintain practitioner appointment templates and schedule appointments
7. Support and organize client access to the WRHA Language Access Program
8. Prepare and clean clinical areas, group and counseling rooms before and after each client/group
9. Clean and maintain clinical equipment and instruments while complying with all infection control and health and safety guidelines
10. Process laboratory specimens and perform pregnancy tests (as delegated functions from a medical practitioner) while complying with all infection control and health and safety guidelines
11. Handle and dispose of blood, bodily fluids, and medical waste (urine, feces, vomit, products of conception, and placentas) while complying with all infection control and health and safety guidelines
12. Physically assist practitioners in escorting clients and/or support people to client service areas and provide site orientation
13. Collect and data enter statistical information for WHC to assist in program planning and evaluation
14. Assist with the orientation/training of staff and students
15. Handle cash, debit, credit cards, and receipts
16. Provide on-call clinical services support evenings, weekends, and overnight (if required)

Education / Experience:

• Completion of high school or equivalent program of studies