Medical Administrative Coordinator

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

The Role:

The ideal candidate is an experienced Medical Coordinator with excellent communication and client service skills. The role involves obtaining medical laboratory reports, fulfilling prescription requests, answering phones, and performing administrative tasks for the Year Round Care Team.

The Accountabilities:

• Coordinate follow-up care from the Year Round Care appointments, including follow-up appointments, prescription renewals, and results.
• Work with Year Round Care Physicians and Nurse Consultants to manage client care.
• Respond to all communications, including emails and phone calls regarding patient inquiries.
• Assist with organization and tracking of medical reports and results.
• Coordinate with clinic staff to ensure exceptional service delivery.
• Perform administrative duties such as chart preparation, pulls, faxing, scanning, and mailing results.
• Read and interpret physician notes.
• Answer the Year Round Care line.

This role involves no face-to-face patient contact; interactions are primarily via telephone or email. The ideal candidate should thrive in a changing environment, possess excellent organizational skills, be able to prioritize and work independently, and have experience working with multidisciplinary teams including nurses and physicians.

The Requirements:

• 1-2 years of Medical Office experience
• Medical Office Administration diploma
• Excellent written, verbal, and electronic communication skills
• Intermediate proficiency in MS Word, Excel, and Outlook
• Prior switchboard or reception experience is an asset
• Exceptional client service skills
• Knowledge of medical terminology and laboratory results

This is a permanent, full-time role. It is primarily remote with in-office days scheduled once a month. Work hours are during business hours, Monday through Sunday.

The position offers a supportive working environment, a competitive salary, comprehensive benefits, and opportunities for growth at one of Canada's Best Managed Companies. Benefits include Medcan's Live Well wellness program.

Ready to Apply?

If you’re ready to make a difference and join a company that values its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity, and Accessibility:

Medcan is committed to employment equity, diversity, and inclusion. We ensure all staff have fair opportunities for participation and success. If you require accommodations during the application process, please inform your Talent Acquisition Specialist.