Media Operations Specialist - 12-Month Contract (Revenue) - Hybrid

The Globe and Mail; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Join a leading media organization as a Media Operations Specialist on a 12-month contract. You'll manage digital and print ad campaigns, ensuring optimal performance and client satisfaction. With a commitment to diversity and employee growth, this role offers a hybrid work environment and competitive benefits.

Benefits

Competitive compensation

Health and dental benefits

On-site wellness services

Employee assistance programs

Free digital subscription and discounts

Qualifications

• Minimum 2 years in customer service advertising environment.
• Experience with ad-serving technologies and OMS.
• Knowledge of online advertising ecosystem.

Responsibilities

• Manage print and digital ad campaigns including booking and monitoring.
• Collaborate with teams for campaign execution and performance.
• Provide excellent customer service and support.

Skills

Customer Service

Problem Solving

Leadership

Organizational Skills

Tools

GAM

Adbook

SAP

Microsoft Office

HTML5

Job description

Media Operations Specialist - 12-Month Contract (Revenue) - Hybrid

Job Description

Posted Thursday, May 15, 2025 at 4:00 AM

COMPANY OVERVIEW:

The Globe and Mail is a national icon and one of Canada's most recognized media brands. We serve as a trusted destination for Canadians seeking high-quality journalism, with international acclaim for data visualization, design, and storytelling.

We are committed to diversity and inclusivity, reflecting all Canadians in our stories and workforce. We partner with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and are a BlackNorth Initiative signatory. We support work-life balance with flexible arrangements and invest in employee growth through training and mentorship.

Join us and be part of an organization dedicated to making a positive impact in Canada.

POSITION OVERVIEW:

The Media Operations Specialist manages all aspects of print and digital ad campaigns, including booking, coordination, monitoring, and optimization. This role requires expertise in ad-serving technologies, digital advertising trends, and excellent customer service skills. It is a 12-month contract position.

RESPONSIBILITIES:

• Expertise in ad-serving software and Order Management Systems like Google & Adbook
• Knowledge of Globe and Mail sales products and digital inventory
• Pulling inventory availabilities for digital campaigns
• Booking digital campaigns in OMS
• Data entry for print ads into SAP and classified ads into Naviga
• Following up for creative materials
• Collaborating with traffic and campaign managers for accurate trafficking
• QA of line items and campaign launch checks
• Basic trafficking in GAM
• Supporting troubleshooting of creative issues
• Generating campaign reports and managing discrepancies
• Monitoring campaign performance and optimization
• Client interaction regarding campaign performance and modifications
• Reporting and analysis for internal and external stakeholders
• Coordination with internal/external teams for campaign execution
• Providing excellent customer service and campaign support
• Campaign modification and creative change processing
• Project management related to client expectations and bookings
• Additional functions like reporting, testing, QA, and project work
• Other duties as assigned

QUALIFICATIONS:

• Minimum 2 years in customer service advertising environment
• Experience with GAM, Adbook, or similar OMS
• Experience with SAP or equivalent print order management systems
• Knowledge of print ad formats and systems
• Experience optimizing campaigns using various data sources
• Understanding of online advertising ecosystem (Display, Video, Rich Media, Email)
• Strong problem-solving, leadership, and organizational skills
• Familiarity with industry performance technologies
• Proficiency in Microsoft Office, especially Excel & PowerPoint
• Knowledge of HTML5 and ad formats
• Familiarity with third-party ad tags and tag sheets

The Globe’s mission is to deliver essential content for aspiring individuals and strong communities. We are committed to a respectful, inclusive workplace upholding integrity, collaboration, innovation, and accountability.

WE OFFER:

• Competitive compensation
• Hybrid work environment
• Health and dental benefits
• On-site wellness services
• Employee assistance programs
• Free digital subscription and discounts

SUPPORTING YOUR GROWTH:

• Equitable opportunities for all employees
• Career advancement options
• Mentorship and peer learning programs
• Training and development support

VACCINATION POLICY:

Employment is conditional upon being Fully Vaccinated against COVID-19, with proof required prior to start. Exemptions for protected grounds are considered upon request.

DIVERSITY AND INCLUSION:

The Globe and Mail values diversity and inclusion, encouraging applications from all backgrounds. We provide accommodations for applicants with disabilities during the recruitment process.