Medevac Dispatcher

Perimeter Aviation LP; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Job summary

Perimeter Aviation LP is seeking a Medevac Dispatcher to coordinate Medevac flights, monitor flight following, and ensure on-time performance for Perimeter 705 operations outside standard dispatch hours.

You will work under the Medevac Operations Manager and SOCC Manager, ensuring safe, efficient flight control and robust client service in a challenging schedule.

Qualifications

• High school diploma or GED equivalent required.
• Transport Canada FD Ops and FD Met exams are an asset.
• Able to obtain and maintain required security clearances.

Responsibilities

• Maintain daily flight following for all flights per policy.
• Provide flight following to all Perimeter’s flights, after hours as required.
• Update Crew Scheduling with flight bookings and changes.
• Ensure crew check-in and notification of schedules.
• Make informed dispatch decisions while following policies and risk standards.
• Assist crewing aircraft as needed by Crew Scheduler.
• Maintain accurate information in AvAIO (times, delays, flight numbers).
• Interpret weather data to aid dispatch decisions.
• Track pilots, nurses, and ACP flight and duty times.
• Communicate status with MTCC and maintain Type B operational control.

Skills

Flight coordination

Operations planning

Communication

Decision making

Teamwork

Education

High school diploma or GED

Transport Canada exams (FD Ops, FD Met)

Canadian Radio License (Aeronautical)

Tools

AvAIO software

Job description

Position Summary

Reporting to the Medevac Operations Manager and the SOCC Manager, the Medevac Dispatcher provides a flight watch system for all Medevac aircraft and Type B Dispatch operational control of Perimeter 705 aircraft outside of Flight Dispatch hours of operation.

The Medevac Dispatcher is a key component in the overall operation of the Department. The main goal of this position is to coordinate Medevac flights and crews, provide flight following and guarantee on-time performance.

The Medevac Dispatcher, utilizing all of the position resources available, will make the final decision to dispatch a flight with the ultimate goal of maintaining safety, customer satisfaction and operational excellence.

Personal Characteristics

• Highly flexible, with the ability to respond quickly in a dynamic environment


• Professional and respectful, with a positive work attitude


• Timely with a high level of commitment to on-time performance is essential


• Motivated with the ability to work independently and as part of a team


• Effective verbal and written communication skills


• High level of respect, understanding and regard for First Nations communities


• Superior time management skills, multitasking skills and the ability to prioritize tasks


• High level of integrity, confidentiality and accountability


• Strong planning skills and detail-oriented


• Able to deal with confidential information and documentation with discretion, sensitivity and tact


• Able to handle stressful situations in a calm and effective manner

Key Responsibilities and Accountabilities

• Maintain the daily flight following software, which includes each departure and arrival for every flight as per company policy


• Ensure that updated information be provided to Crew Scheduling as flights are booked and/or updated


• Ensure that all flight crew have checked in and/or been notified of their flight schedule in accordance with company policies


• Possess the ability to make informed decisions without compromising internal policies/procedures


• Demonstrate understanding and knowledge of department policies/procedures as they relate to flight control and risk, ensuring that they are applied on a consistent and ongoing basis i.e. safety/security standards, on-time performance deadlines


• Assist with crewing the aircraft as may be required from time to time by the Crew Scheduler


• Provide flight following to all Perimeter's flights (scheduled and charters). After hours as required


• Maintain information, ensuring that AvAIO is updated and accurate in regards to times, delays, comments, flight numbers, etc.


• Interpret available weather data to aid in the decision making to dispatch flights


• Track all pilots, nurses, and ACP flight and duty times


• Maintain consistent communication with MTCC regarding status of all medevac aircraft


• Maintain the daily flight dispatch including preparation of the Operational Flight Plan and the flight watch function of the Type B operational control system of each Perimeter 705 flight, as per company policies


• Ensure that all aspects of the Company Operations Manual are followed relating to "Type B" Operational control


• Responsible for the creation and distribution of all client invoices


• Perform additional duties as assigned

Minimum Education, Experience and Certifications

• High school diploma or General Education Degree (GED) equivalent


• Prior experience in operations and/or flight coordination preferred but not required


• Minimum 21 years of age


• Successful completion of Transport Canada Exams (FD Ops and FD Met)Canadian Radio License (Aeronautical) preferred but not required


• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations


• Ability to read and interpret aviation weather (NAV Canada) an asset


• Strong customer service experience considered an asset


• Previous experience with Airline Management Software (AvAIO computer system preferred)


• Indigenous and Cultural Awareness Training considered an asset

Working Conditions

• Physically able to perform all listed job duties


• Travel by aircraft and other means as required by role


• Manual dexterity required to use desktop computer and telephoneModified work agreement (7 on/7 off)Work performed primarily in an office environment


• Be able to work outside of public transit hours


• Physical location of this position is only accessible via flight of stairs