Mechanical Services Manager

Kar Auction Services Inc.; Saskatoon; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading automotive service provider in Saskatoon is seeking a Mechanical Services Manager to oversee a team and ensure smooth operations in a service center. The ideal candidate should have 3-5 years of supervisory experience, supported by relevant education or experience in automotive services. This role offers competitive pay and comprehensive benefits.

Benefits

Competitive pay

Medical, dental, and vision benefits

Paid Vacation, Personal, and Sick Time

Tuition Reimbursement for eligible programs

Qualifications

• 3-5 years' supervisory experience in an automotive service center.
• Strong understanding of automotive diagnostics and repair services.
• Valid Driver’s License is required.

Responsibilities

• Supervise automotive service personnel and manage daily operations.
• Ensure compliance with service level agreements and KPIs.
• Maintain positive business relationships with customers.

Skills

Customer service skills

Leadership

Communication

Problem-solving

Education

Post-secondary education or equivalent experience

Job description

Mechanical Services Manager page is loaded

Mechanical Services Manager

Apply locations CAN - SK - Saskatoon (Saskatoon) time type Full time posted on Posted Yesterday job requisition id R-252473

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

We’re Looking For:

We are seeking a Mechanical Services Manager with experience in managing an automotive service center. You will be part of a skilled team responsible for delivering vehicle reconditioning, repair, and inspection services for commercial and dealer customers. You will be involved in daily operations of a 6 bay shop, monitoring key performance indicators, and supporting a team of service technicians. In this role, you will have the opportunity to use your experience in leadership, automotive repair, and operations. The ideal candidate will have 3-5 years experience in a similar role.

You Are:

• Driven. You are focused on results and seek out opportunities to improve the shop’s performance.

• Entrepreneurial. You will identify, communicate, and recommend strategies to grow the shop volume.

• Accountable. You lead by example, fostering a culture of alignment, support, urgency for change, and results.

• Engaging. You build strong relationships, with your team and with your customers.

You Will:

• Supervise and provide mentorship for Automotive Service Technicians, Apprentices, Service Advisors, and office administrators; including allocation of assignments, inspection of work, and performance management

• Ensure efficient and effective delivery of automotive repair/maintenance services to Dealers & Corporate Clients, including monitoring and managing controllable expenses, ensuring department is operating efficiently and meeting financial targets including KPIs and profitability

• Ensure vehicles receive & are billed for services in accordance with corporate and customer Service Level Agreements (SLAs)

• Ensure production information and reporting is accurately captured in company systems, including VTrace, AMS, and respond to portal or internal requests in a timely manner

• Maintain positive business relationships with customers, which may include participating in negotiations regarding fees, costs, contracts, and service agreements, and promoting retail ready reconditioning services in collaboration with the General Manager & sales team.

• Serve as an escalation point and subject matter expert for the claims operations (arbitrations) team.

• Monitor, inspect, and enhance shop operations to ensure compliance with corporate and industry safety standards; ensuring that shop equipment has regular maintenance and repairs as required to remain in good working condition

• Grow talent - attract, engage, retain, and grow great people at OPENLANE.

• Engage Teams - create and sustain a high trust team culture that embraces and values people’s talents, diversity, and contributions to OPENLANE’s goals.

Who You Will Work With :

• Reporting to the Operations Manager (or General Manager), this role will collaborate with the VLC leadership, department representatives, and our shared services team on a daily basis.

• This role will frequently interact with customers, including supporting arbitration claims resolution.

Must Haves:

• Related post-secondary education or equivalent experience

• 3-5 years' supervisory experience

• 3-5 years’ experience in automotive service center, with a strong understanding of automotive diagnostics and repair services

• Valid Driver’s License

• Strong customer service and communication skills

• Able to efficiently respond to various requests at one time

Nice to Haves:

• Previous experience or education as an Automotive Service Technician, Apprentice, or Service Advisor

• Experience with Mitchell estimating system

• Tech-savvy, familiarity with Google Suite is an asset

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

About Us

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions.

We’re a technology company delivering next generation tools to accelerate and simplify remarketing.

We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights.

And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces.

In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.

Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act.

Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation"

OPENLANE is an equal opportunity employer and a drug-free workplace.