Meat - Customer Service Representative

Farm Boy Inc.; Kitchener; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading grocery chain in Kitchener is looking for part-time team members to provide a high-quality shopping experience for customers. Responsibilities include offering excellent customer service, maintaining cleanliness, and following safety protocols. Ideal candidates will possess strong interpersonal skills, attention to detail, and flexibility in scheduling, including evenings and weekends.

Benefits

Accommodation available for applicants with disabilities

Qualifications

• 1 year or more experience in a retail environment is considered an asset.
• Fluency in English is required; French language skills are an asset.
• Ability to work with minimal supervision while maintaining cleanliness and quality.

Responsibilities

• Provide superior customer service and support Farm Boy's vision.
• Package stock and ensure product quality and proper signage.
• Keep the work areas clean and comply with health and safety guidelines.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Effective Communication

Attention to Detail

Flexibility

Basic Math

Education

Experience in a retail environment

Job description

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees, and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities :

1. Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
2. Have a passion for food and knowledgeably handle all customer questions or comments confidently.
3. Utilize Farm Boy Service Standards to welcome, greet, and offer customer assistance as required.
4. Package stock and rotate display counters, ensuring that product is of high quality and properly signed.
5. Keep the work, storage, and store areas clean and safe at all times by performing general housekeeping, including sweeping, mopping, and dusting.
6. Comply with all corporate policies, especially relating to Health and Safety, Food Safety, and equipment use.
7. Perform designated opening and closing procedures and assist other team members as requested.
8. Undertake other related duties on a periodic basis as needed.

Qualifications :

• Superior customer service, organizational, and interpersonal skills.
• Experience in a retail environment or an equivalent combination of education and experience is considered an asset.
• Ability to work with minimal supervision, maintaining high standards for quality, attention to detail, and cleanliness.
• Effective communication skills, both written and oral, and ability to work in a team environment.
• Flexible schedule including weekends, evenings, and holidays.
• Fluency in English is required; French language skills are an asset.

Work & Sensory Environment :

• Required to stand for long periods during shifts.
• Required to lift, carry, or handle heavy objects.
• Must adapt to temperature changes, working on the retail floor and in coolers and freezers.

Additional Information :

Accommodation is available upon request for applicants and employees with disabilities.

Remote Work : Employment Type : Part-time

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Experience : 1 year or more

Vacancy : 1