Meals on Wheels - Client Infectious Illness Telephone Screener

Volunteer MBC; Mississauga; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established community care organization is seeking dedicated volunteers for a vital role in their 'Meals on Wheels' program. This position involves making friendly phone calls to clients, conducting COVID-19 screenings, and ensuring their well-being through regular communication. Volunteers will work remotely, committing to a minimum of six months, with shifts available during weekday mornings. This opportunity is perfect for those who enjoy helping others and have a passion for community service. Join a team that has been caring for Canadians for over 115 years and make a meaningful impact in your community.

Qualifications

• Minimum 6 months commitment, friendly and engaging personality required.
• Fluency in English and ability to follow training and supervision.

Responsibilities

• Conduct friendly phone calls for COVID-19 screening with clients.
• Log call responses and report concerns to local supervisor.

Skills

Friendly Communication

Detail-oriented

Oral/Written English

Telephone Skills

Record Keeping

Tools

Telephone

Internet Access

Smartphone/Tablet/Laptop

Job description

2872 - Meals on Wheels - Client Infectious Illness Telephone Screener

Location:

Goal

VON Canada is a national, not-for-profit, charitable home and community care organization. For more than 115 years, our nurses, therapists, and other health care providers have cared for Canadians in their own homes. Today, we offer more than 75 home care, personal support, and community services designed to help people of all ages get healthy and stay healthy. Our team of more than 5,000 staff and 9,000 volunteers serves Canadians in more than 1,200 communities across our country. 'Meals on Wheels' has our volunteers delivering hot and/or frozen nutritious meals to our clients' homes, and in doing so all involved contribute towards sustaining the health of VON clients. DURING the COVID-19 Emergency, strict HEALTH & SAFETY procedures are being followed, including 'contactless delivery'. A critical aspect of our connectivity to our clients is the need to ensure they do not have symptoms associated with COVID-19, and we're implementing a TELEPHONE SCREENING PROGRAM for that purpose, conducted by volunteers under the supervision of the local chapter of VON Canada.

Description

This role is both essential and quite straightforward:

• Following a format (questions) provided by the VON, you will make friendly phone calls from your home ('virtually', remotely).
• You will be provided with a list of special clients to call.
• As each call proceeds, you will log the call, conduct a verbal screening (record responses to set questions), then report to the local supervisor about the status of COVID-19 for each client (any other concerns brought up in conversation should be communicated as well).
• Weekly engagement may be one or more days from Monday through Friday in the morning (9:00 AM to 10:30 AM) > CURRENT NEED is FRIDAY.
• Volunteers for this 'role' are expected to commit to a weekly engagement for a MINIMUM of 6 MONTHS.

Qualifications

• Volunteer engagement for a MINIMUM of 6 months, preferably well beyond that.
• Friendly, engaging, happy to converse by telephone with 'older adults' about COVID-19 and capacity to participate in the VON 'Meals on Wheels'.
• Solid oral/written ENGLISH (fluency in another language is always welcome).
• You are committed and capable of adhering to a weekly schedule, plus you are detail-oriented, careful about recording/maintaining records.
• Reliable access to a telephone, and to the Internet (with at least a smartphone, tablet, laptop, or similar device).
• Able to follow our training and ongoing supervision.

Time Commitment

This is a Long Term (More than 6 months) commitment starting 2024-06-10. Shifts are available on the following days: Monday Morning, Tuesday Morning, Wednesday Morning, Thursday Morning, Friday Morning.

WEEKLY: Shifts cover Monday through Friday, from 9:00 AM to 10:30 AM > Volunteers will arrange their hours with the VON. OVERALL COMMITMENT: 6 MONTHS MINIMUM

Training

TRAINING will be 'virtual' (remote), schedule and details to be provided during the screening of suitable volunteer applicants.

More Details

Areas of Interest: Crisis, Distress & Emergency Response, Customer Service, Food Services, Senior Support, Transportation.
Accessibility: Unknown.
Ideal for: Individuals, Older Adults.