May 12, 2025 Head of Service Branch Canada - North America Burlington

GEA Group; Burlington; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading global company seeks a Head of Service Branch Canada to manage Field Service operations. This strategic role involves optimizing operational efficiency and enhancing customer satisfaction while leading the service teams across the country. With more than 18,000 employees, GEA offers exciting and diverse career opportunities in a collaborative environment, fostering professional growth and innovation.

Benefits

Competitive compensation and benefits package

Opportunities for professional growth and career advancement

Collaborative and forward-thinking work environment

Qualifications

• 5+ years of leadership experience in service operations.
• Proven ability to manage and grow service teams.
• Fluent in English; French is a plus.

Responsibilities

• Lead all Canadian Field Service activities, including maintenance and repair.
• Grow the Field Service business and enhance customer value.
• Ensure high service quality and drive customer satisfaction.

Skills

Leadership

Communication

Problem Solving

Technical Expertise

Customer Focus

Education

Trade School or High School Diploma

Degree in Engineering or Business Administration

Job description

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Head of Service Branch Canada - North America

Head of Service Branch Canada - North America

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

4145 North Service Road, Burlington, ON L7L 6A3

GEA Separation & Flow Technologies, a division of the global GEA Group, designs and manufactures process engineering components including separators, decanters, homogenizers, valves, and pumps. Our solutions are essential in industries such as food & beverage, chemicals, pharmaceuticals, biotech, energy, marine, and environmental applications.

Your responsibilities and tasks :

The Role

We are looking for a strategic and hands-on Head of Service Branch Canada to lead our Field Service operations. You will be responsible for managing service teams, optimizing operational efficiency, driving customer satisfaction, and growing our service business across the country.

Responsibilities

Lead all Canadian Field Service activities (maintenance, repair, and support)

• Grow the Field Service business and increase customer value
• Manage service schedules and team utilization to meet client needs
• Set and align service targets, processes, and performance standards
• Support and implement global and regional service strategies
• Monitor market trends, improve service methods, and share best practices
• Collaborate with sales teams and act as a key liaison with customers
• Ensure high service quality, timely billing, and accurate reporting
• Promote training, innovation, and continuous improvement in the service team

Your profile and qualifications :

Qualifications

Trade School or High School Diploma required

Degree in Engineering or Business Administration preferred

5+ years of leadership experience in service operations

Proven ability to manage and grow service teams

Strong technical expertise in industrial equipment maintenance

Fluent in English (French is a plus)

Excellent communication, leadership, and problem-solving skills

Strong business understanding and customer focus

What We Offer

A leadership role in a global, innovative engineering company

Opportunities for professional growth and career advancement

A collaborative and forward-thinking work environment

Competitive compensation and benefits package

Apply now to lead a dynamic service team and make a lasting impact at GEA.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

GEA careers

Join a top employer

GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.

GEA careers

A world of opportunities

We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.

GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.

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GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally.

GEA is listed in the German MDAX and the STOXX Europe 600 Index and is also among the companies comprising the DAX 50 ESG and MSCI Global Sustainability Indices.

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