Food and Beverage Service Manager

Gateway Casinos and Entertainment Limited; Wasaga Beach; On-site; CAD 49,752 - 60,809; Full time

Benefits offered by this job

Full benefits package for full‑time employees

Retirement savings plan

Family and friends discounts on travel, tech, food, and beverage

Development and training opportunities

Job summary

Gateway Casinos and Entertainment Limited in Wasaga Beach is seeking a full-time Service Manager at Playtime Casino. You will manage restaurant operations, ensuring premier customer service and overseeing shift operations.

The ideal candidate will have supervisory experience in a high-volume environment and excellent communication skills. A commitment to maintaining high standards and customer satisfaction is essential. Join a dynamic team and enjoy a comprehensive benefits package, retirement savings plan, and training opportunities.

Qualifications

• Three years supervisory experience in a high-volume, full-service fine dining restaurant or equivalent.
• World Host/Super Host certificate or similar customer service programs desired.
• Ability to motivate employees and ensure customer satisfaction.

Responsibilities

• Oversee restaurant operations and support front of house.
• Attract and maintain guests through marketing and premier service.
• Manage team efficiencies and enforce compliance with policies.

Skills

Supervisory experience

Customer service

Communication skills

Detail oriented

Education

Three years supervisory experience in a high-volume restaurant or equivalent

Tools

Point of Sale system

Word processing

Spreadsheets

Job description

Job Overview

Position at Playtime Casino – Service Manager. Full‑time. Starting salary $55,281 per year.

You are a service expert who thrives in the dynamic world of the dining room. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Match is looking for a Service Manager who can match our standards.

You will oversee restaurant operations while providing management support to the front of house. You will also help attract and maintain guests by developing marketing assets on social and traditional media, promote events and products, and ensure premier customer service and product knowledge for our guests.

Benefits

• Full benefits package for full‑time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Maintain and demonstrate expert knowledge of upcoming events, products, and promotions.
• Ensure profitability of the restaurant operations by achieving financial and performance goals.
• Supervise shift operations, including all employee and guest related functions.
• Motivate employees to provide excellence in service and ensure our guests experience exceeds their expectations.
• Actively participate in the training and instruction of employees in proper food handling procedures, quality service standards, and all other department procedures.
• Manage team efficiencies as it pertains to the operations needs.
• Responsible for opening and closing procedures, which includes but is not limited to cash‑outs and daily sales reporting.
• Maintain compliance with policies and procedures.
• Responsible for cash management activities.
• Enforce Smart Serve and company policies on guests’ consumption of alcohol.

Qualifications

• Three years supervisory experience in a high‑volume, full‑service fine dining restaurant or 4‑star hotel and/or equivalent combination of education and experience.
• World Host/Super Host certificate or similar customer service programs.
• WHMIS training preferred.
• Wine knowledge or experience as a Wine Steward an asset.
• Excellent communication skills both speaking and written.
• Working knowledge with computer skills in word processing, spreadsheets, email, internet navigation, and presentation software.
• Experience with Point of Sale system.
• Excellent problem‑solving skills.
• Goal driven and organized.
• High level of customer service skills, ability to communicate with guests to ensure satisfaction.
• Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.

Gateway is a proud equal‑opportunity employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier‑free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.