Marmot Basin Jasper AB Sales & Events Representative

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Jasper, Alberta is seeking a Sales & Events Representative for a seasonal role. This position involves coordinating group bookings, providing exceptional customer service, and managing event logistics. Ideal candidates are energetic, organized, and enjoy working in a fast-paced environment amidst the stunning natural beauty of Jasper National Park.

Benefits

Staff Season Pass

Daily ski breaks

Free ski/snowboard lessons

Performance-based bonus

Fun team atmosphere

Retail and F&B Discounts

Qualifications

• Fluent in English with excellent verbal and written communication skills.
• Ability to handle high-pressure situations and irate customers effectively.
• Strong teamwork and collaboration capabilities across multiple departments.

Responsibilities

• Coordinate school and adult group bookings, ensuring smooth guest experiences.
• Manage inquiries via telephone and email, providing detailed information to potential guests.
• Assist in planning and executing events and activities on the mountain.

Skills

Customer Service Experience

Organizational Skills

Communication Skills

Time Management

Job description

Marmot Basin Jasper AB Sales & Events Representative

Marmot BasinJasper, ABSeasonal Job detailsJob typeSeasonalLocationJasper, ABFull job descriptionREPORTS TOGroup Sales SupervisorSUMMARYThis is a seasonal role running from Oct through to May.5 x 8hr shifts per week.The first 90 working days of employment is a probationary period.The Sales and Event Coordinator is part of the Sales Centre & Marketing Team and works with the front line staff in customer service. Working directly with the Group Sales Supervisor, this role liaises with Marketing, Snow Sports School, Rentals, Guest Services & Finance to ensure the smooth flow of all events and group activities. This role will primarily be responsible for first point-of-contact with guests via telephone or email inquiries, provide business package and product information to potential guests to maximize sales through the coordination of existing products for Marmot Basin.A DAY IN THE LIFE OF A SALES and EVENT REPRESENTATIVEGroup Sales primary roles and responsibilities involve coordinating School/Youth or Adult Group Bookings. This includes coordinating their visit from rental reservations, confirming lessons and at times processing lunch reservation forms. Alongside Parks Canada we also run a Marmot Learning Centre Package that offers a further discounted group rate and an educational information session chosen from four different topics. Marmot Basin Group Sales also assist in planning International UK and Australia school groups who typically arrive in December, February and April. It sounds overwhelming but when you have the support of your supervisor, colleagues and other departments, as a team, everyone does their part to ensure success.In Group Sales you also work closely with the Marketing and Special Events team to assist in planning and executing events and activities on the mountain. During the 2020-2021 season we took our competitions digital and introduced Trivia Surveys, Epic Edit Video Competitions, Family Friendly ‘Munchie’s Animal Adventure’, Themed Dress Up Parties, and a Marmot Memory Story Competition.Whilst we have the bigger projects and events we can’t forget our daily tasks that include; checking our emails, answering enquiries, booking corporate passes and providing tickets to those in our Member ID program who receive 15% off lift tickets, sending tickets to hotels, processing regional tour operator orders, creating and distributing correspondences.Group Sales is a reliable resource that collects information and distributes Marmot Basin Daily Updates and Weekly Schedule of Events company wide to keep the entire team up to date with our current events and internal/external updates as well as staff incentives.We get to know the locals though our corporate pass program as well as take care of many of our ‘special guests’ that visit the mountain for site familiarization (FAM) visits. The regional volunteer patrollers, race coaches, Parks Canada employees and return group leaders become friendly faces on a first name basis.No day is the same and if you are someone who is able to adapt in fast-changing environments and be quick on their feet, this is a role for you. (MUST LIKE COFFEE, EGGSKI SANDWICHES AND SHRED THE GNAR)JOB DUTIESSales Account ManagementAnswer telephones calls and email inquiriesCold CallingEnsure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolutionWorking with Group Sales Supervisor & Marketing Team to facilitate all Bookings:Regional/International School & Youth GroupsAdult GroupsCorporate GroupsRegional Wholesale Rates / Tour Operator GroupsSelect Hotel Lift Ticket PackagesComplete all invoicing requirements where necessaryEnsuring all pricing is accurately set up on RTP and Siriusware for billing purposesChecking all booking requirements are metLift passes / Flight ticketsRentalsLessonsF & BTransportationHotel distribution if requiredManage all direct reservation requestsCoordinate & manage corporate pass requests at Marmot BasinManagement VIP / COMP tickets and coordinationFollow up on completed visits – customer care & building relationshipsAdministrative CoordinationCoordinating other department’s input and capturing company wide requests to collaborate and inform.Produce and circulate – company wide:Weekly Schedule of Events DocumentsMarmot Basin Daily UpdateSpecial Event DetailsFAM Event DetailsMaintain accurate records on database; updating contact information, visit details, notes or feedbackSpecial EventsRace TrainingSki Club & lane Space Bookingscoordinate, invoice and provide coaching ticketsSupport Event ManagementEvent ideaImplementationEvent DetailsWebsite/Social ContentMountain LogisticsCommunity RelationsFacilitate Familiarization (FAM) trips – Tour operators, Media, InfluencersRelationship development and maintenance with:Ski Shops, Hotels, Chamber of Commerce, Restaurants, Parks Canada, Tourism JasperCORE COMPETENCIESCustomer Service ExperienceStrong time management and organizational capabilitiesExperienced in data management, financial administration and report processingExcellent administrative skills and attention to detailFluent in English with excellent communication skills – verbal and writtenAbility to deal with high pressure situations I.e. irate customersAbility to work with multiple departments to ensure consistency of informationAbility to work both independently and in team environmentsGoal driven in both work/personal lifeTask and Detail OrientatedATTRIBUTESForward-thinkingQuick learnerOutgoing, energetic and an enthusiastic team playerStrong team member able to take directionMotivated and observant; able to perceive needed tasks and complete them without directionSelf-aware; able to identify strengths and gaps in own abilities and trainingAble to use taught skills and previous experience to problem solveTrustworthy and capable of working unsupervisedLove of the mountains and the outdoors, skiing/snowboarding and a desire to live in the small community of Jasper.MARMOT PERKSStaff Season PassDaily ski breaksFree ski/snowboard lessonsPerformance based bonusDaily work transportationFun team atmosphereStaff parties/eventsRetail and F&B Discounts, Staff Friends and Family DiscountJob DetailsPay TypeHourly

Hike Jasper
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Canadian Rockies

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

Job Opportunities in Jasper National Park

1. Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.