Marketing Manager

Rogers Communications, Inc.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading telecommunications company in Toronto is seeking a Marketing Manager to oversee service communications for business customers. This role requires 3 to 5 years of B2B marketing experience, exceptional communication skills, and a customer-centric approach. The ideal candidate will thrive in a fast-paced environment, manage service communications effectively, and contribute to the company's overarching marketing objectives. Competitive benefits and professional growth opportunities are offered.

Benefits

Health & well-being benefits

Donation matching

Paid time off for volunteering

Pension plan & Employee stock options

Generous employee discounts

Leadership development, Mentorship, and Coaching programs

Qualifications

• 3 to 5 years experience with customer communications in B2B marketing.
• Strong understanding of digital marketing channels.
• Must be able to work independently in a fast-paced environment.

Responsibilities

• Manage service communications to business customers.
• Collaborate with internal teams to deliver effective communications.
• Develop regular reporting to improve campaign performance.

Skills

Customer-centric approach

Analytical skills

Creativity

Project management skills

Communication skills

Education

University or College degree in Marketing, Advertising/Communications or Business

Tools

Email marketing platforms

CRM systems

Job description

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Marketing Manager

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

We are looking for a passionate, highly motivated performance marketer that strives for great work with every campaign. Focused on delivering on critical programs that deliver against business objectives. You come prepared with analytical and competitive facts, and strategic thinking to support your recommendations, and you bring forth solutions. You can prioritize and balance many tasks and stakeholders at once, and thrive in a fast-paced, deadline-driven environment.

In the role of Marketing Manager you would be responsible for working cross-functionally to manage service communications to our business customers.

What You'll Be Doing:

• Understand the needs of business customers and how our products and services meet those needs.
• Preparing messaging for service communications in a manner that is clear and highlights the value of any change being communicated.
• Proactively plan and manage base service communication programs.
• Establish campaign targets and KPIs, develop regular reporting to improve campaign performance.
• Collaborate with our customer base management and corporate communications teams to deliver high quality effective communications.
• Receive and prioritize requests for service communications to be sent to our customers.
• Manage and request customer lists including segmentation and version management.
• Write customer communications that clearly outline the issue or situation in a customer focused manner.
• Work cross-functionally based on communication type to ensure that all assets are created and submitted per the specified timelines.
• Manage tight workback schedules and deadlines to ensure that all communications are approved and deployed on time.
• Be responsible to work closely with Data & Analytics team to ensure accurate measurement and reporting on the performance of campaign activities to support campaign initiatives.

What You Will Bring:

• 3 to 5 years experience with customer communications in B2B marketing in technology or telecommunications.
• Strong understanding of digital marketing and communication channels.
• Experience with email marketing platforms and CRM systems.
• Analytical skills to interpret data and measure campaign performance.
• Creativity and ability to develop engaging content.
• Customer-centric approach with a focus on building relationships.
• Outstanding project management skills and attention to detail.
• Excellent communication skills and superior written skills.
• A results-driven, customer-first, and proactive individual who takes pride in their work.
• Must be able to work in independently in a professional, rapidly changing, fast-paced environment.
• University or College degree, preferably in Marketing, Advertising/Communications or Business an asset.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

• Paid time off for volunteering

• Company matching contributions to charities you support

o Rogers First: priority in applying to internal roles of interest

•Wellness Programs:

o Homewood employee & family assistance program

o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

o Low or no-cost fitness membership with access to virtual classes

•Our commitment to the environment and diversity:

o Work for an organization committed to environmental protection

o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: 12 Months
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Marketing & Marketing Communication
Requisition ID: 328013

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Rogers Business

Location:

Toronto, ON, CA Ottawa, ON, CA Vancouver, BC, CA Calgary, AB, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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