Marketing Manager

Heaven Gifts; Ontario; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading e-vapor company in Ontario is seeking a community manager to build and manage its Discord server. The ideal candidate will have a bachelor's degree in marketing and 3-5 years of experience in social media management. Responsibilities include fostering community engagement, moderating discussions, and executing campaigns that integrate with other social platforms. This position offers a chance to shape vibrant online user spaces and contribute to a global brand's success.

Qualifications

• 3–5 years of experience in social media or digital community management.
• At least 1–2 years building/managing Discord or similar platforms.

Responsibilities

• Build and manage the official Discord server as a hub for users.
• Design server structure, roles, permissions, and engagement channels.
• Recruit and manage volunteer moderators to ensure active presence.

Skills

Discord culture

Community growth strategies

Digital event planning

User onboarding flows

Content design tools

Analytics dashboards

Digital content compliance

Education

Bachelor's degree in Marketing, Digital Media, Communication

Tools

Discord Insights

Google Analytics

Canva

Figma

Job description

About HeavenGifts

HeavenGifts was founded in 2007 and has been a pioneer in China's e-vapor industry, witnessing and driving the industry's rapid development. In 2009, we established heavengifts.com to embark on the international journey of e-vapor products, building a bridge for domestic brands to enter the global market. From 2018 to 2021, we successfully transformed into a global brand owner, launching renowned brands such as ELFBAR and LOST MARY. Our business now covers over 100 markets worldwide, with more than 100,000 retail outlets, serving over 50 million adult users. We are committed to becoming a globally recognized and trusted new generation tobacco brand.

Job Responsibilities：

Discord Community Strategy & Growth

• Build and manage Our official Discord server as a hub for adult users, brand fans, and creative collaborations.
• Design server structure, roles, permissions, and engagement channels (e.g., Q&A, product drops, giveaways, feedback zones).
• Foster a safe, engaging, and vibrant online environment through meaningful conversations, events, and moderator-led interaction.

Content & Campaign Execution

• Launch community-driven content
• Integrate Discord with other social campaigns across YouTube, TikTok, Instagram, and LinkedIn for cross-platform reach.
• Coordinate exclusive launches, sneak peeks, and promotions tailored for the Discord community.

Moderation & Compliance

• Recruit and manage volunteer moderators to ensure active presence and adherence to community guidelines.
• Respond to escalations, enforce rules, and protect the brand’s online reputation.

Analytics & Feedback Loop

• Track server growth, engagement metrics (active users, message volume, event participation), and community sentiment.
• Generate regular reports with actionable insights to optimize community experience and product affinity.

What We’re Looking For

Education & Experience

• Bachelor's degree in Marketing, Digital Media, Communication, or related field
• 3–5 years of experience in social media or digital community management, with at least 1–2 years building/managing Discord or similar platforms

Key Skills

• Deep understanding of Discord culture, moderation tools, bots, integrations, and engagement formats
• Experience with community growth strategies, digital event planning, and user onboarding flows
• Basic familiarity with content design tools (Canva, Figma) and analytics dashboards (Discord Insights, Google Analytics, etc.)
• Knowledge of digital content compliance (age-gating, marketing rules) in Canada is a strong asset

Personal Traits

• Creative, empathetic, and community-obsessed
• Passionate about digital culture, fandoms, and building authentic user spaces
• Adaptable, self-driven, and great at managing remote workflows
• Strategic thinker with hands-on execution ability

HeavenGifts is looking forward to your joining and creating a brighter future together.

HeavenGifts – Innovation, Sustainability, Responsibility.