Marketing Campaign Specialist - 5374

Randstad Canada; Waterloo; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Marketing Coordinator to enhance advisor support and operations. This dynamic role involves delivering exceptional customer service in both English and French, managing inquiries, and collaborating with the ASMS team to streamline processes. The ideal candidate will thrive in a fast-paced environment, utilizing strong organizational and problem-solving skills. Join a recognized financial company that values equity, diversity, and inclusion, and be part of a team dedicated to making a positive impact in the workplace. Apply today to embark on a rewarding career journey.

Benefits

Competitive pay rate

Access to Randstad benefit discount

Work for a recognized financial company

Qualifications

• 5+ years of related administrative or customer service experience.
• Bilingual (French and English, verbal and written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Provide elevated tier-one service in English and French via inbox management.
• Participate in Wrike triage meetings and address advisor inquiries.
• Manage and improve team 'canned' responses and best practices.

Skills

Bilingual (French and English)

Customer Service Skills

Time Management

Problem-Solving

Interpersonal Skills

Organizational Skills

Education

5+ years of administrative or customer service experience

Experience in the financial industry

Tools

Microsoft Office Suite

Wrike

Job description

Reporting to the Manager, Advisor Marketing Operations,

The Bilingual Marketing Coordinator delivers superior customer service to advisor inquiries. This role requires excellent communication and customer service skills, proven time-management abilities, and the capacity to thrive in a team environment. The ideal candidate will be self-confident, highly organized, and comfortable working in a fast-paced setting with diverse responsibilities and demands. The Advisor Sales and Marketing Support (ASMS) team delivers customized marketing initiatives at various levels, and this role is key to ensuring efficient operations and effective advisor support.

Position:

Bilingual Marketing Coordinator, Advisor Operations

Location:

Waterloo, (open to Toronto, Montreal)

Advantages

• Work for a recognized financial company
• Competitive pay rate
• Access to Randstad benefit discount

Responsibilities

1. Provide elevated tier-one service in English and French via inbox management, addressing advisor inquiries with accuracy and meeting service standards.
2. Participate in Wrike triage meetings and answer inquiries through the platform.
3. Proactively problem-solve and find solutions to advisor concerns.
4. Triage and complete advisor requests within Wrike.
5. Generate monthly reports on inquiry volume and types.
6. Manage and improve team 'canned' responses and best practices. Maintain the ASMS knowledge base.
7. Support Hearsay onboarding and offboarding processes.
8. Update advisor profile data and ensure data accuracy in the On Request Printing system.
9. Support email communications to French advisors.
10. Manage contact lists for business partners and relevant advisor contacts.
11. Handle operational administrative tasks, project management, and support colleagues.
12. Perform other related activities to support the ASMS team as needed.

Qualifications

• 5+ years of related administrative or customer service experience.
• Experience in the financial industry is an asset but not required.
• Bilingual (French and English, verbal and written).
• Excellent customer service skills.
• Effective written and verbal communication across various audiences.
• Strong interpersonal skills and ability to collaborate effectively.
• Ability to multitask and work independently.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational and problem-solving skills.

Summary

Randstad is committed to helping you find the right job. Apply today! www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to increasing equity, diversity, and inclusion within our workplace by examining our policies, practices, and systems throughout the entire employee lifecycle, including recruitment, retention, and advancement. We are committed to respecting human rights and taking positive actions to ensure full participation in the workforce, especially for underrepresented groups such as women, non-binary/gender non-conforming individuals, Indigenous Peoples, persons with disabilities, visible minorities, racialized groups, and the LGBTQ2+ community.

We support accessibility and accommodation needs throughout the employment process. Please identify any accommodation requirements by emailing [e-mail].