Market Square Assistant (Temporary, up to 6 months)

The City of Guelph; Guelph; On-site; CAD 34,000 - 47,000; Full time

Benefits offered by this job

Paid vacation days

Paid personal days

OMERS pension with employer matching

Extended health and dental benefits

Health Care Spending Account

Employee and Family Assistance Program

Parental leave top up program

Tuition assistance

Employee recognition programs

Job summary

The City of Guelph is seeking a temporary, full-time Market Square Assistant in the Culture and Recreation Department. The role focuses on delivering high-quality customer service to residents and visitors at Market Square/Civic Precinct, supporting ice maintenance and event presentation.

Shifts are five consecutive days, 8:00am–4:00pm or 3:00pm–11:00pm, starting December 2026. In-person work at The Sleeman Centre, 50 Woolwich Street, with competitive wages and benefits.

Qualifications

• Grade 12 diploma or equivalent with 3–6 months ice maintenance experience.
• Valid G driver's licence with clean driving record; license abstract required.
• First Aid/CPR certification must be obtained.
• Mention of refrigeration/mechanical knowledge is an asset.
• Smart with basic MS Office applications (Word/Excel).

Responsibilities

• Operate ice resurfacer and related equipment to maintain ice surface.
• Perform ice and events program duties in Market Square operations.
• Assist with stage, chair setups and event presentation tasks.
• Snow removal and salting of sidewalks around Market Square.
• Ensure safety and compliance with city policies; report incidents.
• Provide customer service to residents and visitors.

Skills

Grade 12 diploma

Valid G driver's license

First Aid/CPR

Microsoft Office (Word, Excel)

Ice maintenance

Customer service

Education

Grade 12 diploma

Tools

Ice resurfacer operation

Refrigeration systems knowledge

Job description

Job Summary

Service Area: Public Services Department: Culture and Recreation Work Location: The Sleeman Centre, 50 Woolwich Street Work Mode: In Person Job Type and Duration: Temporary, Full time Vacancy Position Availability: 1 existing vacant position(s)Salary Range: $29.30 per hour Affiliation: CUPE Local 241 Posting Period: November 10, 2026 to November 25, 2026 11:59 p.m.

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Position Overview

Resumes are being accepted for the temporary position of Market Square Assistant at Market Square in the Culture and Recreation Department. The successful candidate will have a focus on quality customer service for residents and visitors who are visiting the Civic Precinct facilities. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Key duties and responsibilities

• Perform ice, and events program duties in the maintenance and operation of the Market Square.
• Operate an ice re-surfacer and associated equipment to maintain the ice surface.
• Recognize potential accident causes and watch out for and eliminate them.
• Event conversion tasks such as stage & riser assembly, chair sets & strikes as well as various tasks associated with event presentation.
• Snow control of the Market Square and salting sidewalks and walkways.
• Comply with City regulations, policies and procedures.
• Immediately report vandalism, mechanical difficulties, damages, etc.
• Maintains facility quality and safety by adhering to predetermined building operating standards.
• Acts as a resource person to Market Square customers and staff.
• Communicates with team members using schedules and co-ordinating equipment requirements.
• Reports and follows up on all Market Square incidents.
• General housekeeping duties such as sweeping, mopping, shovelling, cleaning, garbage pickup, and restocking of supplies.
• Aids in the preparation of statistical information of building and/or facility use.
• Maintain building and systems records including but not limited to refrigeration checks.
• Comply with City regulations, policies and procedures.
• Immediately report vandalism, mechanical difficulties, damages, etc.
• Perform other related duties as assigned.

Qualifications and requirements

• Experience related to the duties listed above, normally acquired through the completion of a Grade 12 diploma and 3-6 months experience maintaining ice and operating an ice re-surfacer. Candidates with equivalent combination of education and experience may be considered.
• A valid Class G drivers licence with a good driving record. Successful candidates will be required to provide a current driver’s abstract prior to their start date to confirm their licence is held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 5 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.
• Must obtain and maintain a valid First Aid/CPR Certificate.
• Must have a working knowledge of mechanical and refrigeration systems.
• Knowledge of the Ontario Health and Safety Act.
• Working co-operatively with other team members.
• Excellent customer service skills along with good communication skills.
• Basic computer skills in Microsoft Office (Word and Excel).
• Must be able to perform physical work (e.g., lifting, climbing, walking, etc.), and able to work in confined spaces.
• Must be a reliable self-starter, able to make decisions and function with minimum supervision.
• A certified ice technician and/or valid forklift operator’s licence would be an asset.

Hours of workAny five (5) consecutive shifts 8:00am to 4:00pm or 3:00pm to 11:00pm, Sunday through Saturday. Shifts are a requirement of this position. The anticipated start date will be December 2026.

Hiring Process TransparencyThe City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.

Commitment to Diversity & AccessibilityThe City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Privacy Notice Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.