Market Service Manager - UniFirst

UniFirst Corporation; Louisville; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Market Service Manager to lead a dynamic team and ensure exceptional customer service. This role offers the opportunity to drive customer satisfaction and account growth while promoting a family-oriented culture with a strong emphasis on work-life balance. With no nights or weekends, you’ll enjoy a supportive environment that values diversity and career mobility. Join a forward-thinking company where your leadership can make a significant impact and help foster long-lasting customer relationships.

Benefits

401K with match

Profit sharing

Health insurance

Employee assistance

Life insurance

Paid time off

Tuition reimbursement

Employee discounts

Referral bonuses

Qualifications

• Business-savvy individual focused on profit and customer satisfaction.
• Experience managing Route Service Representatives and teams.

Responsibilities

• Oversee recruiting, training, and development of Route Service team members.
• Build strong customer relationships and improve satisfaction levels.
• Negotiate customer contract renewals.

Skills

Problem-solving

Negotiation

Training

Leadership

Customer Service

Communication

Education

High School Diploma or GED

Bachelor's degree

Tools

MS Office

Job description

Market Service Manager

UniFirst is seeking a Market Service Manager to oversee all operational aspects of the service department, ensuring our ability to keep Customers for Life. The role involves recruiting and leading a team of Route Service Managers, Supervisors, and Representatives who serve diverse customers, from small family businesses to major corporations. The ideal candidate will drive customer satisfaction, account growth, and profitability.

What’s in it for you?

• Training: Our team members receive quality skills training to enhance performance and support career advancement.
• Career Mobility: We promote from within, with many senior executives having started as Market Service Managers.
• Culture: Our family-oriented culture emphasizes work-life balance, with no nights or weekends.
• Diversity: We value a diverse environment with various cultures, personalities, and backgrounds.

Responsibilities:

• Oversee recruiting, training, and development of Route Service team members.
• Build strong customer relationships and improve customer satisfaction levels.
• Collaborate with the management team to deliver excellent customer service and product programs.
• Negotiate customer contract renewals.

Qualifications:

• Business-savvy individual who seeks innovative ways to increase profit and customer satisfaction.
• Results-driven relationship manager willing to support team and customer needs.
• Experience working with Route Service Representatives and Managers.
• Auto insurance compliance for personal vehicle use.
• High School Diploma or GED; Bachelor's degree preferred.
• Prior customer service experience.
• Problem-solving, negotiation, training, and leadership skills.
• Proficiency in MS Office.
• Excellent verbal and written communication skills.
• Minimum age 21.
• Valid driver’s license and ability to meet pre-employment DOT physical requirements.
• Physical ability to lift up to 50 pounds.

Benefits & Perks

Includes 401K with match, profit sharing, health insurance, employee assistance, life insurance, paid time off, direct payroll deposit, tuition reimbursement, employee discounts, and referral bonuses.

About UniFirst

UniFirst blends a family culture with the resources of a $1.5 billion organization, serving over 300,000 locations across the U.S., Canada, and Europe. Recognized for excellence in industry and workplace rankings, it’s a great time to join our team.

There’s a lot to love about UniFirst, where you come first.