Market Research Manager, Customer Experience

Ipsos; Toronto; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

Healthcare plans

Wellness benefits

Flexible workplace policy

Job summary

Marketing Management Analytics, Inc. is seeking a Market Research Manager in Toronto, ON. The role involves managing multiple market research projects, working closely with clients to develop solutions, and performing data analysis. The ideal candidate has over 2 years of experience in a research environment and excellent organizational and analytical skills. A Bachelor's Degree or equivalent experience is required. The estimated salary range for this position is CAD 60,000 to 65,000, accompanied by an exceptional benefits package.

Qualifications

• 2 plus years' experience in a research environment.
• Ability to manage multiple projects while maintaining strong client service orientation.
• Detail-oriented and able to work quickly and accurately.
• Ability to draw insights and tell a story with data.

Responsibilities

• Manage multiple market research projects within timelines and budgets.
• Work with clients to develop appropriate solutions.
• Assist in the preparation of proposals and questionnaire designs.
• Perform data analysis, prepare reports, and create presentations.

Skills

Project coordination

Client management

Data analysis

Research skills

Analytical skills

Interpersonal skills

Problem-solving skills

Organization skills

Education

Bachelor's Degree or equivalent related experience

Job description

Toronto, ON, Canada (Hybrid)

Job Description

What makes this role important at Ipsos?

As a Market Research Manager, you will play a key role in supporting the provision of strategic insight to our clients in the delivery of research services. In this role, you will work with clients to understand their business issues and needs in order to develop and design appropriate solutions while building and maintaining strong client relationships. You are conversant in research design, with experience coordinating key market research projects from start to finish. Our ideal candidate is an innovative thinker possessing both drive and intelligence, with a passion for matching science with insight.

• Project coordination and implementation: Manage multiple market research projects at once, within timeline and budgets, including working closely with colleagues in our Operations groups to oversee all operational components of projects
• Client support management: Work with clients, in consultation with your manager to assist in developing and designing appropriate solutions based on the research approaches and products that are best suited to meet their needs.
• Proposals: Assist in the preparation of proposals, delivering research design and methodological advice to our clients and designing questionnaires
• Perform data analysis and verification: prepare reports and assist in creating presentations and draw conclusions from the data results.

This might be the job for you if you have:

• 2 plus years’ experience in a research environment
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
• Ability to work quickly and accurately while maintaining strong attention to detail
• Strong research, analytical, interpersonal, and problem‑solving skills
• Ability to draw insights and tell a story with data
• Highly motivated, self‑directed & possess a driven personality capable of working within tight deadlines
• Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
• Work well in a team environment
• Bachelor’s Degree or equivalent related experience

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

In accordance with Ontario & British Columbia law, the estimated base salary for this role is $60,000 to $65,000 CAD. Your final base salary will be determined based on several non‑discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What’s in it for you:

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.