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Market Lead (Freelance)

Glossier, Inc.

Montreal

On-site

CAD 60,000 - 70,000

Full time

Yesterday

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Job summary

A leading beauty brand is seeking a Market Lead (Freelance) in Montreal to drive sales, create engaging client experiences, and train Sephora staff. Responsibilities include meeting sales goals and maintaining in-store presentation. Ideal candidates should possess strong customer service skills, a passion for beauty, and flexibility in scheduling. Knowledge of French is required for Quebec candidates.

Qualifications

Passion for Glossier, sales, and the beauty industry.
Flexible schedule, focused on peak store days (Wednesday–Sunday).
Strong proficiency in customer service and retail.

Responsibilities

Engage with clients to understand their beauty needs.
Meet retail sales objectives and increase brand ranking.
Deliver training sessions to Sephora Beauty Advisors.

Skills

Customer service

Sales

Communication skills

Public speaking

French fluency

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We are a people-powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth. In 10 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

As a Glossier Market Lead working in Sephora Canada stores, you’ll be the driving force behind building brand awareness and creating unforgettable experiences for our clients.

This role is all about delivering exceptional service, achieving sales goals, and increasing Glossier’s in-store presence—while bringing a little extra gloss to every interaction.

You’ll be a true ambassador of our brand, spreading the Glossier spirit and ensuring that every client, Beauty Advisor (BA), and team member you interact with feels inspired to show up authentically for whatever the day has in store for them.

This Role Includes

70% Sales : Engage with clients, meet sales goals, and show them how Glossier can be their "you but better" beauty brand.
20% Training : Empower and educate Sephora BAs with your knowledge and passion. Share our brand story, product expertise, and tips for creating a Glossier moment with every client.
10% Operations : Maintain the brand's in-store appearance through light cleaning, tester management, drawer organization, HLOL follow-up, and stocking.

Key Responsibilities

Sales and Events :

Achieve retail sales objectives (SPH : $200 / hour).

Increase brand ranking in assigned stores.

Engage with clients in-store to understand their beauty needs and preferences.

Host and / or support in-store client events (e.g., Hubs, FSC).

Set up brand collateral and marketing materials for events.

Assist with walk-in TOAs and event supplies.

Training

Deliver express trainings (15 minutes or less) to Sephora BAs.

Share educational content focused on product knowledge, multi-world selling, and storytelling.

Challenge BAs to share their knowledge with clients in-store.

Host / co-host virtual and cluster trainings.

Provide training gratis for BAs during store visits.

Operations

Support stores in maintaining gondola and visual merchandising standards.

Update and replace testers (following retailer policies).

Collaborate with stores to create HLOL tickets.

Organize and stock drawers on stage.

Identify and report out-of-stock or inventory concerns.

Qualifications

Passion for Glossier, sales, and the beauty industry.

Flexible schedule, focused on peak store days (Wednesday–Sunday), with one full weekend off per month.

Strong proficiency in customer service, retail, and beauty (skincare, makeup, and fragrance).

Excellent verbal and written communication skills.

Comfortable with public speaking and delivering training to adult learners.

Basic makeup artistry skills preferred but not required.

Open to coaching and fostering a coaching culture.

For Quebec candidates : Fluency in French is required.

Seniority level

Entry level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Personal Care Product Manufacturing

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