Marina Attendant FT May - October 2025

Friday Harbour Resort; Barrie; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Marina Attendant to ensure superior guest relations at a stunning lakeside resort. This role involves operating marina functions, assisting guests with their needs, and maintaining facilities. Ideal candidates will have a passion for customer service and a background in hospitality or tourism. Join a dynamic team and enjoy perks like complimentary recreational equipment and discounts at local retailers. If you thrive in a fast-paced environment and are eager to contribute to a unique resort experience, this opportunity is perfect for you!

Benefits

Complimentary golf

Use of recreational equipment

Discounts at retailers and restaurants

Group medical and dental benefits

Company matched pension plan

Employee Assistance Program

Training and development opportunities

Colleague events and appreciation activities

Qualifications

• Enrolled in hospitality education is an asset.
• Must possess excellent customer service and communication skills.

Responsibilities

• Greet visitors and provide direction.
• Ensure a clean and safe working environment.
• Assist with docking and departures of vessels.

Skills

Customer Service Skills

Communication Skills

Detail-oriented

Multi-tasking

Swimming

Education

Post-secondary education in hospitality and tourism

Tools

Computer Literacy

Job description

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.

Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest facing roles. During the summer months you could join the Marina or the Nest Golf Club.

If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.

Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort.

Colleague Perks
- Complimentary golf (friends and family rates for your Guests)
- Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
- Discounts at Friday Harbour retailers and restaurants
- Group medical and dental benefit coverage*
- Company matched pension plan and optional savings plans*
- Employee Assistance Program and free Headspace membership
- Exclusive Friday Harbour corporate partner discounts
- Training and development opportunities
- Colleague events and appreciation activities

* Privileges are subject to review and change.

Role Summary

The Marina Attendant’s primary responsibility is to maintain superior guest relations by acting as a liaison between Friday Harbour Marina, its guests, and the public. The Marina Attendant’s main job duties include operating all functions of a marina fuel dock, greeting all boaters, attending to guests’ concerns, and maintaining marina facilities.

Responsibilities

• Greet visitors, ascertain nature of business, and provide direction to visitors
• Accurate opening and closing of cash, fuel dispensers and fuel dock operations
• Assist with retail sales including marine products
• Perform multiple daily dock walks to check on vessels, vacancies, guests and dock conditions and safety
• Clean docks on a regular basis
• Monitor docks and vessels during inclement weather
• Assist guests with docking and departures
• Ensure area is clean; empty garbage receptacles and pick up litter
• Ensure any work area is kept clean and clear of any potential hazards such as slippery objects or tripping hazards such as ropes or debris
• Respond to customer requests for fuel, including fuel and wastewater service
• Attend to and clean up small oil spills
• Ensure sensitive material is kept secure and handled in an appropriate manner
• Consult and collaborate with others as needed to ensure thorough and effective work productivity and to promote teamwork
• Use appropriate communication, methods, and actions to establish a courteous and professional working relationship
• Attend all health and safety training and follow all guidelines for employees as outlined in the Occupational Health and Safety Act
• Monitor and respond to marine radio calls
• Provide a high level of customer service to all guests and slip-holders
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required

Requirements

• Enrolled in post-secondary education focused on hospitality and tourism or similar an asset
• Possess a valid Pleasure Craft Operators Card or willing to obtain one
• Minimum 1 year experience in a customer service or marina
• Experience with boats is an asset
• Possession of a Valid First Aid Certificate and CPR Certification an asset
• Must be able to swim and tread water for two minutes
• Must possess excellent customer service skills
• Must be computer literate
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

• Must be able to work flexible hours including evenings, weekends, and holidays
• Required to move, lift, carry, pull, and place objects weighing less than or equal to 30 pounds without assistance
• Stand, sit, or walk for an extended period or for an entire shift
• Reach overhead and below the knees, including bending, twisting and pulling
• Move over sloping, uneven, or slippery surfaces
• Significant exposure to varying weather conditions
• Will encounter obnoxious smell from wastewater, gasoline and diesel fuels
• Will encounter hazardous materials, dangerous or toxic substances and chemicals
• May encounter excessive noise from boat engines and equipment
• Work area is located alongside deep water

Join our team and make every day feel like Friday.

*All candidates must be legally eligible to work in Canada. Friday Harbour is unable to assist candidates in obtaining Canadian work authorization.

*Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.