Manufacturing Quality Manager

IEC Holden; Brockville; On-site; CAD 90,000 - 95,000; Full time

Job summary

IEC Holden in Brockville seeks a senior Quality Leader to own and continually improve the plant's QMS, ensuring products meet customer, regulatory, and internal standards while driving defect reduction and process capability. You will lead the quality team, train technicians, and guide continuous improvement initiatives.

The role emphasizes strong leadership, ownership, and collaboration with production, engineering, and supply chain to ensure measurable quality outcomes and compliance with AAR

Qualifications

• Minimum five years in manufacturing quality leadership with PPAP/APQP/FMEA/AAR M1003.
• Proficient in metrology, inspection methods, and ERP/QMS systems.

Responsibilities

• Lead the Site QMS to compliance and excellence across the plant.
• Drive reduction of customer complaints and defect levels.
• Deliver 10–15% annual savings in rework costs.
• Build and coach a high-performing Quality team with training plans.
• Lead at least two major CI projects per year tied to quality or process.

Skills

Quality management

Analytical problem solving

Leadership

Process discipline

Communication skills

Ownership & accountability

Customer focus

Execution & results orientation

Collaboration

Tools

Epicor

Plex

SAP

Job description

DESCRIPTION

Department: Operations

Location: Brockville

Compensation: $90,000 - $95,000 / year

MISSION

To lead and continuously improve the plant’s Quality Management System (QMS), ensuring products meet customer, regulatory, and internal standards while driving defect reduction, process capability, and a culture of quality across the manufacturing site.

Outcomes

Lead the Site’s Quality Management System (QMS) to Compliance and Excellence

• Maintain AAR M1003 (or other applicable standards) certification with zero major non-conformances and ensure 100% of quality procedures and work instructions are current, fully followed, and audited quarterly.

Reduce Customer Complaints & Improve Customer Satisfaction

• Reduce customer product complaints by ≥ 20% within 12 months.

Improve Internal Quality Performance

• Deliver a 10–15% reduction in rework costs year over year.

Build and Lead a High-Performing Quality Team

• Develop and implement a training plan for all Quality Technicians and Inspectors.

Drive Continuous Improvement Culture

• Lead at least 2 major CI projects per year tied to quality or process improvement.

Role Competencies

Ownership & Accountability

• Takes full responsibility for quality outcomes; does not make excuses.

Analytical Problem Solving

• Skilled in root-cause analysis, structured problem-solving, and data interpretation.

Process Discipline

• Promotes and models adherence to standards and documentation, guiding and coaching team members to follow processes and consistently achieve quality outcomes.

Leadership & Coaching

• Develops team members, provides clear direction, and holds others accountable.

Customer Focus

• Understands customer requirements; anticipates quality risks; communicates proactively.

Execution & Results Orientation

• Drives measurable outcomes and consistently meets deadlines by monitoring KPIs to track progress, identify gaps, and ensure continuous improvement.

Communication Skills

• Clear, concise reporting; can translate technical issues into business impact.

Collaboration

• Works effectively with production, engineering, supply chain, and external partners.

Manufacturing Quality experience

• Minimum 5 years of hands‑on experience, applying advanced knowledge of PPAP, APQP, Control Plans, FMEA, and AAR M1003 standards.
• Skilled in metrology, inspection methods, and ERP/QMS systems (Epicor, Plex, SAP) to drive compliance, product quality, and continuous improvement.