Mantles Host & Food Runner - Winter Seasonal

Sun Peaks Grand Hotel; Sun Peaks; On-site; CAD 30,000 - 60,000; Part time

Job summary

A mountain resort hotel in British Columbia is seeking enthusiastic Hosts & Food Runners for the winter season. Responsibilities include greeting guests, delivering food, and ensuring exceptional service. Ideal candidates possess excellent communication and multitasking skills. Enjoy perks such as free access to seasonal activities and discounts within the hotel. A commitment to Health & Safety and a passion for hospitality is required.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Employee and Family Assistance Program

Dining discounts

Retail discounts

Friends and family rates

Reciprocal programs with partnering ski areas & hotels

Qualifications

• Experience in hospitality or customer service preferred.
• Must prioritize Health & Safety.
• Availability to work various shifts, including weekends.

Responsibilities

• Run food and drinks to tables and reset tables.
• Answer phone professionally and take food orders.
• Deliver exceptional guest experience following service standards.
• Maintain a clean and tidy restaurant.

Skills

Excellent communication skills

Multitasking ability

Attention to detail

Time management skills

Tools

Table reservation software (OpenTable/TouchBistro)

Job description

Careers with Sun Peaks Grand Hotel & Conference Centre

Careers At Sun Peaks Grand Hotel

Current job opportunities are posted here as they become available.

Mantles Host & Food Runner - Winter Seasonal

Mantles Restaurant and Lounge are looking to hire Hosts & Food Runners for the upcoming winter season. The Host & Food Runners are available for all meal periods and work closely with the serving and bartending team to ensure exceptional guest service. They handle various tasks such as greeting guests, delivering food, clearing tables, and taking take-out or in-room dining orders. During breakfast, they also assist as servers for our buffet. The ideal candidate for this role is a skilled communicator and multitasker passionate about providing excellent service. They prioritize Health & Safety and thrive in the mountain environment. As part of our team at Sun Peaks Grand, successful candidates can expect a workplace culture to be proud of and perks such as free access to golfing, biking, hiking, skiing and snowboarding. If you are interested in starting a career in hospitality or wish to enhance your skills, please fill out an application to work, live, and play where you belong.

Compensation Information: $19.00 per hour

Physical Requirement: Medium; Work activities involve handling loads between 10kg and 20kg; predominately in an indoor setting.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Knowledge of table reservation software (OpenTable/TouchBistro).
• Serving it Right Certification (if applicable).
• Must be available to work various shifts, including availability on weekends.
• Excellent organization, attention to detail, and time management skills with the ability to multi-task.
• Dedicated to working within a dynamic team that focuses on collaboration and guest experience.

Primary Responsibilities:

• Assist the restaurant team by running food and drinks to tables, bussing and resetting tables, and helping to greet and seat guests as required.
• Answer the telephone professionally to respond to guest enquiries, take food orders either for collection or delivery in-house, and make table reservations.
• Be responsible for the In-Room-Dining service when scheduled, ensuring food and drink are delivered to guest rooms, guests are billed, and quality checked in due time.
• Deliver exceptional guest experience by following the standards of service.
• Use the POS system to send guest orders to the kitchen and bar and to bill guests.
• Contribute to the maintenance of a clean, tidy and well-presented restaurant on a shift-by-shift basis.
• Prompt and accurate cashing out at the end of service.
• Ensures operational Health and Safety regulations are adhered to at all times.
• Acts as an ambassador for Sun Peaks Resort & Sun Peaks Grand Hotel.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.