Managing Optician

Overview

Katzen Eye Group is seeking an experienced Managing Optician to help drive our business in our very busy Optical Shop in Lutherville, Md.

Generous spiff program. Great work hours, no late evenings, no major holidays, a robust benefits package, a team-oriented working environment where you are seen, heard, and respected as well as clear, attainable career ladder opportunities.

Our Top Candidates will bring at least five years of experience working in a very busy retail optical environment with at least 3 of those years in a management/supervisory role. ABOC is highly preferred.

About Us: This is your opportunity to join one of the area's most recognized leaders in ophthalmology and optometry. Katzen Eye Group was established in 1968 in Baltimore. Since that time it has grown to be one of the largest and most trusted eye practices in Maryland. Our staff consists of ophthalmologists, optometrists, opticians, and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. We are committed to customer service, making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

Our Commitment: All of us at Katzen Eye Group are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t just about speaking the words; it starts with a culture of caring, listening, and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our web page at www.katzeneye.com.

The Role:

The Optical Manager will be responsible for the optical services, revenue generation, and product inventory within the clinical and multi-specialty medical office while also managing the day-to-day related tasks. The responsibilities of this role include a variety of administrative duties, such as conducting performance reviews, handling payroll, creating staff schedules, and processing insurance claims. Ensuring that excellent service is offered to every patient, the optical manager will demonstrate exceptional leadership skills by developing a dynamic team of opticians and supportive staff through hiring, training, and coaching efforts. Additionally, the optical manager is tasked with managing expenses and controlling the cost of goods while adhering to the allocated budget. This position will require working in partnership with the optical regional director, operational leadership, and ESP personnel, demonstrating that a cooperative interaction between all departments brings success.

Responsibilities

• Identify, recruit, and hire top talent that will deliver excellent service to all patients.
• Initiate appropriate and timely training for all optical team members to ensure they have the necessary tools and expertise to provide exceptional customer service to all patients.
• Set performance standards for tasks, jobs, and roles of their employees.
• Ensure all patients are greeted and acknowledged upon arrival.
• Ensure prompt and courteous phone answering with a commitment to returning all messages within one business day.
• Provide ongoing training and support to optical staff so that they may fill the duties of their respective roles (e.g., optician, optical admin, lab staff, and supervisors).
• Strong business acumen with an emphasis on real-time awareness of operational and sales objectives.
• Must be able to perform all duties and responsibilities of all positions within the optical department and a willingness to physically execute those duties when needed to support the optical team and/or patient volume.
• Address all customer service issues promptly and with a sense of urgency.
• Monitor "in-stock" contact lenses, frames, and accessories for all locations.
• Reconcile monthly vendor statements and resolve any billing discrepancies.
• Must prioritize building and maintaining a positive relationship with prescribing doctors and operational leadership.
• Execute duties of the position in a professional and courteous manner.
• Handle sensitive information in a confidential manner.
• Perform other tasks and duties as assigned.

Qualifications

• High School diploma or equivalent required.
• Certification by American Board of Opticianry preferred.
• NCLE preferred.
• Experience with all types of lenses including soft, RGP, multi-focal, toric, and Keratoconus.
• Strong organizational and problem-solving skills.
• Excellent interpersonal skills and ability to communicate clearly and effectively with patients, staff, managers, and doctors.
• Understanding of eye anatomy as well as normal and abnormal vision and perception.
• Basic computer literacy required.
• Excellent math skills that allow for precise work related to opticianry and sales (basic algebraic equations and monetary calculations).
• Prefer 5+ years of optical retail experience.
• Prefer 3+ years supervising staff in an optical retail environment.
• Proven sales experience.
• Excellent communication and interpersonal skills.
• Experience in a private optometry and/or ophthalmology practice preferred.
• Knowledge of processing vision insurance claims is required.
• Experience with EHR and EPM, NextGen preferred.
• Basic computer knowledge of Microsoft Office.

In Turn We Will Provide:

• Benefits to full-time team members that include comprehensive medical, dental, and optical coverage, 401k and short and long-term disability.
• Company paid life insurance.
• Paid holidays and generous paid time off.
• Paid parking where applicable.
• Team-oriented working environment where you are heard and respected.
• Clear career ladder opportunities.

The compensation range for this position is from $27.00 to $31.00 dependent upon your experience relative to the position and whether or not you hold an ABOC.

#ESP2