Managing Director (MD) - North America

Valsoft Corporation; Canada; On-site; CAD 150,000 - 200,000; Full time

Job summary

An innovative firm is on the lookout for a dynamic Managing Director (MD) to spearhead one of its software business units. This pivotal role involves crafting and executing strategic plans, enhancing operational excellence, and driving revenue growth. You will collaborate with a talented leadership team, ensuring that the business unit achieves its ambitious goals. With a focus on customer success and market expansion, this position offers the chance to make a significant impact in a thriving environment. If you are a results-oriented leader passionate about software and technology, this opportunity is tailored for you.

Qualifications

• Proven experience in senior leadership roles in software or technology.
• Strong skills in developing and executing strategic business plans.

Responsibilities

• Lead the strategic plan across all major functions of the business unit.
• Drive revenue growth and manage day-to-day operations effectively.

Skills

Strategic Business Planning

Revenue Growth

Operational Excellence

Leadership

Customer Success Management

Communication Skills

Cross-Functional Team Management

Financial Management

Education

Bachelor's Degree in Business or related field

MBA or equivalent

Tools

Salesforce

Job description

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Job Title: Managing Director (MD)

Company: Valsoft

Location: North America Region (Remote)

Type: Full-time

Valsoft is seeking a dynamic and experienced Managing Director (MD) to lead one of our software business units!

About Valsoft:

Valsoft specializes in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long-term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software companies, delivering mission-critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time-sensitive integration process and operates a decentralized model, fostering rapid growth through reinvestment in its portfolio.

The Role:

This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a Business Unit, you will be responsible for developing and implementing the business's strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.

You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the business unit's results, making it ideal for a driven leader eager to make a significant impact.

Key Responsibilities:

• Own the long-range, annual, and quarterly financial and non-financial goals
• Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care
• Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support
• Attend promotional events which include but are not limited to tradeshows and panels

Sales and Marketing:

• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
• Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
• Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends)
• Work with sales leaders in establishing quotas, budgets, compensation plans, and pricing optimization
• Manage key relationships with large accounts is mandatory

Customer Care/Customer Success:

• Execute an effective, long-term customer success program for clients
• Implement and maintain client support initiatives
• Facilitate both in-house and client training sessions
• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
• Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools

Research and Development:

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs
• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
• Facilitate the growth of Product Managers by aligning their activities with job descriptions

Professional Services:

• Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX, and contribution margin
• Establish strategies to increase NRR
• Track on a monthly basis results with the Head of Professional Services

Financial Management:

• Review with Senior Management and the team:
• Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios
• Annual, quarterly, and monthly revenue results/forecasts and costs
• Participate in the development of internal department policies and programs to support quality and growth
• Drive P&L, ROI, EBITDA, rule of 40 and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectives

Human Resources:

• Partnering with your HR lead in:
• Driving talent retention and development
• Complying with local employment legislation
• Developing a true local company culture

Growth Through M&A:

• Engage in M&A activities, working closely with the Valsoft investment group on acquisition strategy and M&A initiatives
• Oversee post-acquisition initiatives to integrate companies into your business unit, focusing on operational transformation and implementation of efficiencies

About You:

• Proven experience in senior leadership roles within the software or technology sector
• Strong skills in developing and executing strategic business plans across multiple functions
• Demonstrated success in driving revenue growth and market expansion
• Hands-on approach to managing daily operations and improving operational excellence
• Exceptional leadership with the ability to inspire and manage cross-functional teams
• Results-oriented with a focus on achieving targets and continuous improvement
• Strong commitment to customer success and care
• Excellent communication and interpersonal skills for influencing stakeholders
• Innovative, proactive, and adaptable with a collaborative mindset
• Legally authorized to work in the US or Canada

For more information about Valsoft Corporation, please visit our website at www.valsoftcorp.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management
• Industries: Software Development