Manager, Volunteer Experience

MS Canada; Toronto; Hybrid; CAD 65,000 - 72,000; Full time

Job summary

A leading nonprofit organization in Canada is seeking a Manager, Volunteer Experience to develop and enhance volunteer programs. The ideal candidate will have a college diploma and at least 3 years of experience in community engagement. This role includes flexible work options and competitive benefits, aiming to inspire and engage the volunteer community through impactful initiatives.

Benefits

Salary range $65,000-$72,000

Health and dental benefits

Professional growth investment

Generous paid time off

Flexible schedules

Qualifications

• At least 3 years of experience in volunteer and community engagement.
• Experience designing and delivering processes, workshops, and events.
• Ability to lead and coach towards common goals.

Responsibilities

• Develop and evaluate volunteer programs and initiatives.
• Monitor and improve volunteer programs.
• Collaborate with community members to support volunteer needs.

Skills

Volunteer and community engagement

Program design and delivery

Interpersonal skills

Data analysis

Leadership coaching

Education

College diploma

Tools

Salesforce

Job description

We have a bold vision of a world free of multiple sclerosis (MS). For 75 years, we have been living our mission to connect and empower the MS community to create positive change and you can be part of that! Our team is looking for a Manager, Volunteer Experience, anywhere in Canada, on a full-time basis working 35 hours per week. We support flexible work options; with some purposeful based in-person meetings and work requirements, based on your location. Please apply by Sunday August 10, 2025.

Discover. Innovate. Act

We are guided on the journey to end MS through discoveries, innovation and collective action. This strategy connects the MS community through our common goal of a world free of MS. Together, we work to advance treatment and care, enhance well-being, understand, and halt disease progression and ultimately prevent MS from happening in the first place.

To learn more about MS Canada, the impact we make, and what makes this a great place to work, we encourage you to visit www.mscanada.ca.

The impact you will have:

The Manager, Volunteer Experience, is responsible for developing volunteer programs and initiatives that further engage, inform, and inspire the volunteer community. This role designs and continuously evaluates volunteer programs and initiatives to assess impact and encourage collective action.

Key Areas of Impact:

• Designs initiatives and resources to support the volunteer life cycle, ensuring alignment across portfolios.
• Continuously monitors and evaluates volunteer programs to identify gaps/issues and makes improvements and efficiencies.
• Collaborates with internal and external MS community members to understand volunteer needs in a focused area of the organization and help improve programs that add value.
• Provides input on volunteer strategy from expertise on content areas

Our ideal candidate:

• Has a college diploma with at least 3 years’ experience in a volunteer and or community engagement or equivalent combination of education and experience. (Certificate in volunteer engage/management is an asset)
• Has demonstrated experience designing and delivering tools, processes, workshops and events.
• Has experience and/or exposure to community-based programs.
• Has an ability to lead and coach others to achieve common goals.
• Has demonstrated skills in building volunteer strategies as well as analyzing data and trends. Familiarity with Salesforce is an asset.
• Has excellent interpersonal skills including the ability to exercise sound judgement.
• Can effectively partner with all levels of the organization and positively influence teams.

What we offer

At MS Canada, we provide impactful and rewarding career opportunities. We have a comprehensive total rewards package that includes:

• Starting salary within the range of $65,000-$72,000
• Competitive health and dental benefits package, spending accounts, and gender affirmation coverage,
• Investment in your professional growth and development,
• Generous paid time off including an extended office closure at the end of the year and half day Fridays before long weekends,
• Support work life balance through flexible schedules, with hybrid work arrangements
  

We are committed to accommodating applicants’ needs throughout the recruitment process. Please indicate accommodations as required.

We would like to acknowledge that the land on which we work and operate spans across the traditional territories of many First Nations, Métis, and Inuit peoples. We recognize and honor the enduring presence, contributions, and resilience of Indigenous communities throughout Canada's history. We acknowledge our responsibility to understand, respect, and support the diverse indigenous nations and their ongoing relationships with the land.

All positions at MS Canada will require a background check in compliance with our Screening Measures Policy.