Manager, Virtual Advice

Scotiabank; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Scotiabank in Calgary is seeking a Manager, Virtual Advice to lead a team of up to 12 Virtual Business Advisors and drive national Business Banking strategy. You will ensure initiatives align with regulations, policies and branch needs, delivering customer-focused advisory support by email, phone and video.

You will coach staff, set activity and sales goals, seek revenue opportunities, and optimize processes while upholding our core values of integrity, respect, accountability and passion.

Qualifications

• Well-developed interpersonal, communication, coordination, judgment, negotiation and analytical skills.
• Effective sales management skills and ability to influence and motivate others.
• Strong PC skills for sales, management and customer correspondence activities.
• Able to articulate views to team members, branch partners and strategic partners.

Responsibilities

• Lead and oversee a team of Virtual Business Advisors (up to 12) across multiple branches.
• Set activity and sales goals in collaboration with Business Banking and Senior Manager, Virtual Advice.
• Drive revenue growth and streamline processes to improve efficiency and reduce costs.
• Oversee training and development, including product and procedural training and coaching for sales excellence.
• Ensure service aligns with core values of integrity, respect, accountability and passion.

Skills

Leadership

Sales management

Communication

Analytical skills

Change leadership

Job description

Title: Manager, Virtual Advice

Requisition ID: 270791

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager, Virtual Advice is responsible for contributing to the overall national BusinessBankingstrategy and leading a team ofVirtualBusiness Advisors who are the primary Business Advisorsassigned to multiple branches across Canada. The Manager leads and oversees a team of Virtual Business Advisors ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures.

Please note this is an in-office role (5 days on-site at our Calgaryoffice)

Is this role right for you? In this role, you will:

• The incumbent is responsible for creating a customer-focused environment that supports all aspects of Business banking. This is achieved on a team level by providing subject matter expertise to the customer and Branch Manager, via email, phone, and video meetings (internal only).
• The Manager will help set activity and sales-based goals on an individual and team level in collaboration with BusinessBanking and the Senior Manager, Virtual Advice. The Manager will be accountable for achieving these goals.
• The Manager will look for ways to increase revenue generation, control or reduce costs through the streamlining of existing processes or functions as well as introducing new initiatives that will benefit the Branch Network and the BusinessBanking segment at large.
• The Manager will be responsible for overseeing the training and development of the team. This includes functional product and procedural training as well as sales excellence coaching. In the ongoing interaction with his/her team of advisors, the incumbent ensures service consistent with our Core Values of integrity, respect, accountability, and passion.
• Direct reports - Up to 12 Virtual Business Advisors

Do you have the skills that will enable you succeed in this role? We’d love to work with you if you have:

• The incumbent must possess well-developed interpersonal, communication, coordination, judgment, negotiation, and analytical skills in order to communicate requirements/issues/concerns to the appropriate areas.
• Effective sales management skills are essential, along with the ability to influence and motivate others. The incumbent must set a positive example of change leadership and encourage others to do the same.
• A high degree of flexibility is required to adapt to a wide variety of tasks and functions. Strong PC skills are essential as the incumbent uses a PC for a variety of sales, sales management and customer correspondence activities.
• Must be able to effectively articulate their views to team members, branch partners, and strategic partners in BusinessBanking. Strong verbal communication skills are essential.

What’s in it for you?

• The opportunity to join a growing organization, where you will collaborate with a team of leaders.
• The opportunity to be part of an organization that is committed to advancing diversity, equity, and inclusion in our communities and employees.
• A rewarding career path and diverse professional development opportunities.
• The assurance that your hard work will be recognized and rewarded. Internal training and support from your managers, with whom you will have meaningful conversations about your development to help you grow.
• A competitive compensation package and excellent benefits.

Location(s): Canada : Alberta : Calgary

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

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