Manager, UX Research Operations

eBay Canada; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading ecommerce platform is seeking a UX Research Ops Manager to drive operations for the UX research team in Toronto. The ideal candidate will manage vendor relationships, oversee the recruiting pipeline, and ensure compliance with legal standards. With 8 years of experience in research operations and expertise in CMS and SaaS platforms, you will enhance both the participant and researcher experience in this dynamic role.

Qualifications

• 8 years of experience in research operations.
• 5 years of research recruiting experience across various methods.
• 2 years of management experience.

Responsibilities

• Manage the end-to-end recruiting pipeline and process.
• Own vendor relationships and ensure compliance with regulations.
• Oversee CMS systems and user contact governance.

Skills

Qualitative research expertise

Vendor relationship management

Process documentation

Attention to detail

Budget management

Experience with CMS and SaaS platforms

Tools

Qualtrics

Axure

InVision

Balsamiq

HTML5

Sketch

Job description

At eBay, we are more than a global ecommerce leader; we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets worldwide. We are committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass; authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers, and help us connect people and build communities to create economic opportunity for all.

About the team and the role :

We are seeking a motivated and experienced UX Research Ops Manager to drive end-to-end operations for the UX research team. This includes managing our research vendor relationships, a small team of in-house recruiters and moderators, and our technical ops lead. Our UX researchers guide design partners and cross-functional teams at eBay to discover, interpret, and act upon insights and opportunities in an inspiring way. They rely on a strong Ops team to deliver the right users into research software on time, within budget, and in legally compliant ways.

The ideal candidate is a people person, a qualitative research expert, and a systems thinker. You are a hands-on coach passionate about process documentation and attention to detail. You will work with vendors to find new methods and collaborate with in-house engineering teams to develop sophisticated solutions. You will balance goals such as inclusivity versus accurate sample representation and user privacy versus demographic data collection. You will continually seek ways to improve both the participant experience and the researcher experience, enhancing everything from intake forms to AI-enabled video editing. You are someone who moves fast and drives action, with a proven track record.

What you will accomplish :

Manage the end-to-end recruiting pipeline and process

• Own vendor relationships for third-party panel providers, SaaS research platforms, and incentive providers
• Oversee recruiting CMS systems, enforce user contact governance, and ensure GDPR, PII, and CAN-SPAM compliance in partnership with legal and privacy teams
• Manage partnerships with in-house AI procurement and legal teams to increase operational velocity
• Own all post-research processes, including data warehousing, AI-enabled repositories, and data hygiene
• Contribute new ideas and processes to UX Research Ops at eBay

What you will bring :

8 years of experience in research operations

• 5 years of research recruiting experience across quantitative, qualitative, and mixed methods research
• 2 years of management experience
• Experience working in a high-volume research ops department and automating repetitive tasks
• Understanding of database query/management, statistical sampling, and research techniques
• Expertise in CMS and SaaS platforms, particularly Qualtrics
• Understanding of PII, GDPR, and CMS best practices in a global research environment
• Ability to manage and allocate budgets

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eBay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected statuses. If you require accommodation, please contact us. We are committed to digital accessibility and encourage applicants with disabilities to apply.

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Required Experience :

Manager

Key Skills

CSS, InVision, Balsamiq, HTML5, Information Architecture, UX, Usability, Wireframing, UI, Axure, Responsive Web Design, Sketch

Employment Type : Full-Time

Experience : Years

Vacancy : 1