Manager, User Experience Research

Location: Austin (US), KW (Canada)
Job Level: M2

Manager, UX Research (Products & Services)

We Are

We’re a team of 40+ User Experience Research professionals at Oracle NetSuite working on the foundational elements of the NetSuite product experience. We’re part of a larger community of 175+ Experience Designers, Content Designers, UI and Visual Designers, Technical Writers, Videographers, Design Strategists and connected professionals across Oracle NetSuite. We collaborate closely with the NetSuite leadership team under Evan Goldberg and contribute to Oracle’s award-winning Redwood design system.

Who You Are

You love building strong teams and are happiest when you see the team excel:

• You are dedicated to supporting a team of 5-7 researchers as they navigate the work and their careers. You understand that your number one job is to create an environment where they can be successful.
• You’ve built and led teams, and you’re confident taking on teams you might not have built yourself.
• We believe the greatest and simplest solutions come from a group effort and move forward by bridging Experience Research and Design with Product Management.

You get totally geeked out about influencing the product from long-term strategy to design decisions that enhance the experience:

• You are adept at influencing senior stakeholders and partners for research and data-driven solutions.
• Guiding and coaching researchers to propose, plan, complete, analyze, and deliver user research at various stages of the product lifecycle, including formative and generative research, validation research, and measurement of final product experiences.
• You know about agile development and the art of helping researchers, designers, and product managers work as a cohesive unit.
• You bring a data-driven mindset, and coach the team to leverage both quantitative and qualitative insights to build a strong case for continuous improvement.
• You are able to collaborate with and influence your product and design partners and other leaders across the product group to become increasingly user-centered in everything we do from strategies to roadmaps and planning.
• You are comfortable operating in a large, matrixed organization partnering with VP and Director level stakeholders.

Finally, you are excited to be part of creating dramatic and impactful change at a company that is committed to becoming an inspiration to others when it comes to user experience research:

• You’re ready to work with the Research leadership team, and the Design leadership team in creating an environment at Oracle NetSuite where researchers across the business are fulfilled in their work and powerful in their impact.
• You are passionate about helping organizations understand and leverage research in the quest to become ever more user/customer-focused and want to be a thought leader on the subject.
• Contribute to the evolution of the global research practice and contribute to research excellence initiatives. Be part of a global community of researchers, over 40 XRs across NetSuite.
• You’re a strong collaborator, communicator, and servant leader who is seen as a problem-solver.

Qualifications / Skills

• 8+ years of experience as a user experience professional, preferably in the Enterprise domain or business software.
• Proven experience influencing senior stakeholders and execs, and advocating for critical research practices and insights to be adopted and to inform product decisions.
• Extensive experience planning and completing different types of research - from generative, formative to evaluative and measurement research.
• Experienced at developing researchers into influential product team members.
• Experience leading teams of 5+ in a people manager role.
• Outstanding written and verbal communication skills in English and skilled at impactful storytelling.
• Degree in the field of Psychology, User Experience, HCI, Human Factors or related field (advanced degree a plus).
• B2B enterprise software spanning user-types, industries, and devices will give you a good head start.
• ERP / Financial software experience is a (major) plus.
• Familiarity with research platforms and tools such as Voice of Customer, dScout, Jira, and research repositories is a bonus.
• Flexibility to work with geographically distributed teams.
• Home-based work is an option but for this role we do ask that you are based within regular office-visit range of our office in Barcelona.

Does this sound like you? If so, we hope to meet you.

What We're Looking For

Come and join us as an experienced Manager of UX Research in Austin (US) or Canada (Kitchener-Waterloo/Toronto) reporting to the Sr. Manager of Research, you’ll lead a team of 5 researchers focused on crafting the next-generation product experience for NetSuite. Our team’s focus is on the processes that support delivery of products and services within a suite of capabilities that make these processes easier and more efficient for everyone across the organization.

You'll lead efforts to evolve research strategy, research methodologies, and best practices as we continue to scale, and ensure research is well-integrated into our product development decision-making. Your focus will be to deliver impactful research insights to support the product teams’ vision and strategy.

The ideal candidate will be a mixture of research coach and mentor, process optimizer, and trusted advisor to senior stakeholders. You will be operating in an organization partnering with VP and Director level stakeholders across product management, engineering, design, and research. We’re especially keen to talk to candidates with a strong background in developing employees and working alongside senior leaders to influence the future roadmap. We look forward to hearing stories of your experiences in similar roles, the good, the bad, and the ugly!

This is an exciting and challenging role. You’ll get the chance to share your ideas and work with an amazing group of product people across the globe and help bring our vision to redefine the user experience for business applications at NetSuite to its 37,000 customers.

The Products and Services team’s focus is on the processes that support delivery of products and services within a suite of capabilities that make these processes easier and more efficient for everyone across the organization. We are part of a global family of designers, researchers, product managers, developers, and technical writers, sharing an enthusiastic work culture in our offices across Montevideo (Uruguay), Barcelona (Spain), Austin (TX, USA), Kitchener-Waterloo (Canada), Brno (Czech Republic), Hyderabad (India), and Manila (Philippines). We believe the greatest and simplest solutions come from a group effort and move forward by bridging Experience Research and Design with Product Management and Engineering at every step of the problem definition and product development. We proudly practice design thinking and iterate our solutions based on customer feedback and technical feasibility.

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and Benefit Information

CA: Hiring Range in CAD from: $88,100 to $192,600 per annum.
US: Hiring Range in USD from: $109,200 to $223,400 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions, and locations, as well as reflect Oracle’s differing products, industries, and lines of business.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion.
• Short term disability and long term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
• 11 paid holidays.
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal.
• Voluntary benefits including auto, homeowner, and pet insurance.

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

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