Manager, Trust and Safety Operations

Aylo; Montreal West; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the technology sector is seeking a Manager of Trust & Safety Operations. This role involves leading safety policy across global platforms, enhancing user experiences, and collaborating with various teams to implement safety tools and policies. The ideal candidate will have extensive experience in trust and safety operations and a proven track record in leadership. Join a dynamic team committed to diversity and inclusion while ensuring user safety.

Qualifications

• 5+ years of experience in trust & safety operations/internet safety.
• 1+ years of experience in a people leadership role.

Responsibilities

• Lead safety policy across global websites and apps.
• Collaborate with teams to enhance user experience.
• Develop and oversee policies and enforcement procedures.

Skills

Communication

Critical Thinking

Problem Solving

Education

Bachelor’s degree in law, communications, marketing, or related field

Job description

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas), and Nicosia (Cyprus).

A select number of positions require full-time in-office attendance.*

As Manager of Trust & Safety Operations, you will lead safety policy across our global websites and apps, enhancing user experience and shaping the future of our brands. Collaborating with teams across Communications, Corporate Security, Support, Legal, and Engineering, you'll proactively identify risks, develop global policies, and implement safety tools. Your role includes reviewing policies, monitoring regulatory changes, engaging with advocacy and research groups, and coordinating with Legal and Communications to effectively roll out and communicate initiatives.

What You Will Be Doing

• Prioritizing community safety
• Collaborating with moderation teams to improve processes and tools
• Developing and overseeing various policies, enforcement procedures, and reporting mechanisms
• Overseeing the legal response team and reporting of abuse incidents to relevant NGOs or law enforcement
• Preparing documentation related to new policies, procedures, and tools
• Proactively identifying risks to the company and its business interests
• Collaborating with outside Trust and Safety vendors on tools and initiatives
• Supporting the standardization of all policies across all internal business units and content sharing platforms
• Overseeing data analysis and regular reporting to identify and evaluate abuse trends to adapt and improve policies and processes

Must Haves

What you’ll need to be successful:

• 5+ years of experience working in trust & safety operations/ internet safety
• 1+ years of experience in a people leadership role or experience leading large projects
• Bachelor’s degree in law, communications, marketing, or related field
• Familiar with different areas of abuse related to Trust and Safety, such as child safety, non-consensual content or fraud
• Experience in customer support, anti-abuse or content review
• Ability to build effective relationships with cross-functional partners
• Ability to communicate effectively at all levels
• Experience working in fast-paced environments and juggling many projects at once
• Track record showing effective business judgment
• Excellent critical thinking and problem-solving skills

In this role, you may be exposed to adult content.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Technology, Information and Internet