Manager, Trust and Safety Operations

Aylo Careers; Montreal; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a pioneering tech company dedicated to creating safe and inclusive online experiences. As the Manager of Trust & Safety Operations, you'll play a crucial role in shaping safety policies across global platforms. Collaborate with diverse teams to proactively identify risks, develop global policies, and implement safety tools. This innovative firm values diversity and inclusion, ensuring a supportive work environment for all. If you're passionate about user safety and eager to make a difference, this is the opportunity for you!

Qualifications

• 5+ years in trust & safety operations with a focus on user safety.
• Experience leading projects and teams, ensuring effective policy implementation.

Responsibilities

• Lead safety policy across global platforms, enhancing user experience.
• Collaborate with teams to develop and implement safety tools and policies.

Skills

Trust & Safety Operations

People Leadership

Critical Thinking

Problem-Solving

Communication Skills

Education

Bachelor’s degree in Law

Bachelor’s degree in Communications

Bachelor’s degree in Marketing

Job description

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus).

*A select number of positions require full-time in office attendance*

As Manager of Trust & Safety Operations, you will lead safety policy across our global websites and apps, enhancing user experience and shaping the future of our brands. Collaborating with teams across Communications, Corporate Security, Support, Legal, and Engineering, you'll proactively identify risks, develop global policies, and implement safety tools. Your role includes reviewing policies, monitoring regulatory changes, engaging with advocacy and research groups, and coordinating with Legal and Communications to effectively roll out and communicate initiatives.

What you will be doing:

• Prioritizing community safety
• Collaborating with moderation teams to improve processes and tools
• Developing and overseeing various policies, enforcement procedures, and reporting mechanisms
• Overseeing the legal response team and reporting of abuse incidents to relevant NGOs or law enforcement
• Preparing documentation related to new policies, procedures, and tools.
• Proactively identifying risks to the company and its business interests
• Collaborating with outside Trust and Safety vendors on tools and initiatives
• Supporting the standardization of all policies across all internal business units and content sharing platforms
• Overseeing data analysis and regular reporting to identify and evaluate abuse trends to adapt and improve policies and processes

What you’ll need to be successful:

Must Haves:

• 5+ years of experience working in trust & safety operations/ internet safety
• 1+ years of experience in a people leadership role or experience leading large projects
• Bachelor’s degree in law, communications, marketing, or related field
• Familiar with different areas of abuse related to Trust and Safety, such as child safety, non-consensual content or fraud
• Experience in customer support, anti-abuse or content review
• Ability to build effective relationships with cross-functional partners
• Ability to communicate effectively at all levels
• Experience working in fast-paced environments and juggling many projects at once
• Track record showing effective business judgment
• Excellent critical thinking and problem-solving skills

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

In this role you may be exposed to adult content

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