MANAGER TRAFFIC OPERATIONS

City of Toronto; Toronto; Hybrid; CAD 123,000 - 171,000; Full time

Job summary

A municipal government in Toronto seeks a Manager of the Congestion Management Planning Unit to oversee traffic management and support strategic initiatives. The ideal candidate will have relevant education, leadership skills, and extensive experience in traffic operations. This role involves coordinating city-wide traffic strategies and collaborating with diverse stakeholders to ensure safe and efficient urban mobility. Join us in keeping the city moving forward!

Qualifications

• Extensive experience in multi-model traffic and transit operations.
• Strong leadership skills evidenced by successful team and project outcomes.
• Experience leading and managing a diverse workforce in a politically sensitive environment.

Responsibilities

• Coordinate traffic around planned events while avoiding construction conflicts.
• Manage work zones and ensure safe use of public streets.
• Analyze traffic issues and develop creative, technically sound solutions.

Skills

Traffic flow analysis

Leadership skills

Project management

Financial management

Problem-solving

Education

Post-secondary education in Engineering or equivalent

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

• Division & Section: Transportation Services, Traffic Management, Congestion Management Planning
• Work Location: Hybrid, 703 Don Mills Road
• Job Type & Duration: Full-time, Permanent Vacancy
• Salary: $123,833 - $170,18
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 29-SEP-2025 to 13-OCT-2025

Job Summary

Are you ready to shape the flow of Toronto’s streets and keep the city moving? As Manager of the Congestion Management Planning Unit, you’ll be at the forefront of one of the city’s most vital operations, ensuring our roads remain safe, efficient, and accessible for everyone. Reporting to the Director of Traffic Management, you’ll lead a high-impact team in planning and coordinating road and right-of-way closures related to construction, development, special events, and utility work.

From pedestrians and cyclists to drivers and transit riders, your work will help ensure that all Torontonians can move through the city safely and smoothly. You’ll also oversee a skilled team of work zone coordinators who review permits and orchestrate the logistics of construction closures, making sure the City and third-party partners align in keeping Toronto on the move.

Major Responsibilities

As the Manager of the Congestion Management Planning Unit, you’ll play a vital role in keeping Toronto moving by leading a diverse portfolio of traffic management and mobility initiatives. You’ll be accountable for coordinating traffic around planned events, from major festivals to road races, by working closely with internal and external partners to avoid conflicts with ongoing construction and maintenance activities. This includes planning and developing traffic management and communications strategies that proactively mitigate congestion and help residents and visitors navigate the city with ease.

You’ll also lead the City’s efforts to manage work zones and construction activity within the public right-of-way, ensuring safe, coordinated, and efficient use of our streets. This includes overseeing traffic mitigation plans for capital construction programs run by Transportation Services, Toronto Water, and the TTC, as well as for capital utility programs. You'll guide the review and approval of road occupancy permits, coordinate with other City divisions, and ensure all plans prioritize safety and accessibility, especially for vulnerable road users such as pedestrians and cyclists.

Your team will prepare construction staging reports for Council consideration and provide strategic input to minimize disruption from private development activity. You’ll offer expert guidance on congestion mitigation strategies and collaborate closely with the Active Traffic Management Unit, Toronto Police Service, TTC, and other City partners. As part of this work, you'll also oversee the City’s Construction Hub Coordination Program, ensuring complex construction zones are managed efficiently.

Beyond managing congestion, you'll lead the Smart Commute Program, an innovative initiative that encourages sustainable travel choices to reduce traffic, improve air quality, and support Toronto’s climate goals. This includes promoting options like transit, cycling, walking, and carpooling to help shift travel behavior city-wide.

Internally, you'll manage a high-performing team, fostering a culture of innovation, collaboration, and continuous improvement. You'll provide leadership in daily operations by assigning work, setting performance standards, monitoring staff progress, and supporting professional development. You'll manage the unit’s budget, ensuring fiscal responsibility and resource efficiency, and you'll contribute to policy development and long-term strategic planning for the division.

Your responsibilities will also include analyzing traffic issues from pedestrian safety in school zones to transit delays, congestion hotspots and developing creative, technically sound solutions. You’ll ensure traffic studies meet rigorous standards, comply with municipal and provincial legislation, and deliver actionable recommendations in a timely manner.

In this highly collaborative role, you’ll act as a liaison to elected officials, community groups, and other agencies, representing the City at public meetings and Council sessions, and responding to inquiries on traffic matters. You'll play a key role in maintaining the integrity of Toronto’s road network while balancing the needs of construction, utility work, special events, and everyday commuters.

If you’re passionate about urban mobility, thrive in a fast-paced environment, and want to play a key role in shaping how Toronto moves, this is your opportunity to make a lasting impact. Join us in keeping the city connected, dynamic, and always one step ahead. Let’s keep Toronto moving, together.

Key Qualifications

• Completed post-secondary education/training pertinent to the job function (Engineer preferred) or an equivalent combination of education and experience.
• Extensive experience in multi-model traffic and transit operations in the context of traffic signal operations, ITS strategies, traffic flow analysis, and Vision Zero safety initiatives.
• Considerable management experience gained through progressively responsible roles in business, commerce, or municipal environments, with strong leadership skills evidenced by successful team and project outcomes.
• Considerable experience leading complex projects with a track record of innovation, effective decision-making, and results-oriented leadership.
• Experience leading and managing a diverse workforce in a fast-paced, politically sensitive, customer-focused environment, achieving results through effective problem-solving and team leadership.
• Experience interpreting and applying traffic-related legislation, including the Highway Traffic Act and Provincial Offences Act, particularly in the context of automated enforcement programs.
• Ability to effectively represent the division and maintain productive relationships with senior management, elected officials, external agencies, and the public.
• Ability to lead change within a complex organization, and ability to manage diverse stakeholder needs and interests and build effective relationships within a unionized environment.
• Ability to function as a fully accountable program leader and as a member of a management team.
• Excellent strategic and lateral thinking skills, in combination with strong analytical, technical and planning skills
• Strong financial, business management, and entrepreneurial skills, with sound knowledge of accounting principles and practices.
• A thorough understanding of contract management with the ability to prepare tender documents and contract agreements, and award and monitor contracts.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.